TEC Energy Resource Centre
Is your business being asked to do more with less on your journey to net zero? Well we're here to help.
This is your dedicated homepage for managing your energy and exploring additional benefits and services available for you as a TEC member.
New to TEC & EDF?
Your Welcome Pack can help answer any questions you may have about your account.
MyBusiness
Log in to your MyBusiness account to manage your queries, invoices, quotes and consumption data.
Managing your account
Information, documents, and guidance to help you manage your account.
Business Moves / Change of Tenancy (CoT)
Are you ready to move, or have you already moved? .
Please let us know of the change of liability within 28 days – the sooner the better.
Submitting the right information to the right place means we can process the request more quickly.
Please complete the TEC Moving Location Form
New Supply and Disconnections
Site Changes
Do you need to add a site to your portfolio?
Submit a Post-Contract Addition (PCA) Form.
Billing and Payments
- Understanding your electricity bill
- VAT
- Multi-Site VAT Form
- Direct Debit Brochure
- How to pay your EDF invoices
- How to change your kVA - To change your kVA (either increase or decrease) you need to contact your DNO
Fuel Mix
As a TEC Member, you get to choose what fuel your electricity is sourced from.
To see EDF’s fuel mix please click here
Metering
- NHH AMR and Smart Metering – If you want to discuss the health of your AMR or Smart meter then please contact MOPCustomerService@edfenergy.com
- Book a new Smart Meter click here – if you have any queries over Smart Meters then visit our FAQ page here
- Fault with your meter? Book a Meter Fault Appointment Request here
Market-Wide Half-Hourly Settlement (MHHS)
MHHS aims to provide a more accurate picture of electricity consumption across the UK based on Half-Hourly (HH) data provided by modern meters. Ofgem expects this to encourage more flexible energy use, support our transition to a net zero future and lower bills for all users.
Power Emergencies
Gas emergencies - call 0800 111 999 (24 hr free emergency line)
See the full details on Electricity Emergencies and Distribution Network Operators (DNOs)
Your Account Team
Scott Collins - Senior Relationship Manager
If you would like to discuss anything regarding the contract you are on, adding additional value or to request a service review meeting then please contact Scott:
email - Scott.Collins@edfenergy.com
tel - 07384 530 114
Gemma Skett - Service Development Manager
If your enquiry is relating to a service escalation or to request a service review meeting then please contact Gemma on
email - gemma.skett@edfenergy.com
tel - 07875110773
Anna Murray - TEC Member Services Advisor
email - anna.murray@tec.ac.uk
General Queries
Contact your dedicated customer services team at tecaccountservices@edfenergy.com or 0845 301 3500.
For MyBusiness queries, go to www.edfenergy.com/MyBusiness.
Energy Market Insights
To help you navigate the energy market, our experts provide regular updates and tailored guidance on key industry topics.
TalkPower: Webinars, Blogs and Podcasts
Blogs, webinars and podcasts on the latest industry issues impacting Britain's businesses and public sector, from power market prices and non-energy costs to regulatory changes.
Making the Most of Your Energy
The TEC Framework provides a bridge between organisations looking to implement sustainable energy solutions, and energy providers like EDF, who bring renewable energy expertise and innovation.
Your Energy Options
As a TEC customer, you can choose your fuel mix, including Zero Carbon for Business product (backed by nuclear generation) and a range of renewable supply choices, allowing you to pick the right option for your organisation and help to support renewable generation.
A University’s road to Net Zero
Read our latest case study showcasing how TEC and EDF suppoted the University of Wales Trinity Saint David, to unlock their renewable energy potential.
Procurement Made Simple
Through the EDF-TEC Framework agreement, you have direct access to behind-the-meter products and services via our award-winning partners, to help support your organisation's energy goals.
Our range of energy solutions includes:
- Solar PV services
- LED lighting services
- Building Energy Management Services (BEMS)
- Metering and data services
- Electric vehicle charging
- Corporate Power Purchase Agreements (CPPAs)
Get in touch with your account manager to explore potential projects on your sites.
Smart Metering
Smart meters automatically send meter readings, taking that hassle away from your energy manager, as well as helping end estimated bills.
Get a smart meter
We're now able to offer smart metering to our non-half hourly, profile class 1-4 business customers.
To request a smart meter, please email our team at EBSSmartMeterBookings@edfenergy.com or fill out our quick form and we'll be in touch.
Getting Smart at the University of Plymouth
TEC Member University of Plymouth, already has over 16 individual smart meter installs - take a look at their progress.
Energy Efficiency
Guidance on energy efficiency for the public sector:
- Top tips for saving energy - English / Welsh
- 5 steps to become an energy-saving library or museum - English / Welsh
University and Colleges
- Top tips for saving energy - English / Welsh
- 5 steps to become an energy-saving university or college - English / Welsh
Offices
Stay connected
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Follow EDF Energy on LinkedIn to keep your business up to date on the latest news, blogs and industry events.
