The government's new energy plan – our update

We want to keep our customers up to date on what is happening so you know what to expect from this latest announcement. We'll be updating this page to help you through this change.

Phone lines are busy at the moment. Our customer service agents won't have any more information about this announcement. Please only contact us if you have an emergency, so we can help our customers who need our help. Head to our help centre for extra help

 

Latest news update

8/9/2022 - Government announcement

The government announced the new Government Energy Price Guarantee which is part of the overall energy bill plan. This means that from 1 October a typical house will pay no more than £2,500 a year(1) for the next two years. This will be in addition to the cost of living support and the £400 Energy Bills Support Scheme discount that helps customers further this winter.

The current advice from the government is that you do not need to apply for the Government Energy Price Guarantee and there’s no need to contact your supplier.

We welcome the government’s decisive action to tackle energy bills. We're urgently prioritising how we deliver measures that can support the country and customers in such challenging times. The government have published their factsheet on their website you can access it here.

What does this mean?

The new price guarantee will take effect from 1 October. This means whilst the price guarantee is in place, a customer on a Standard (Variable) tariff with typical usage(1) will have their energy costs held at £2,500.

Customers will still receive the £400 discount provided through the Energy Bills Support Scheme. With this extra support, the average bill will be £2,100(1).

The guarantee limits the charges per unit of gas or electricity; however, your exact bill will still reflect how much energy you use (this means you may pay more or less than £2,500). The £2,500 is based on typical consumption(1) however your home's energy usage will depend on other factors like the size of your home, its energy efficiency and how much gas and electricity you use will affect what you personally pay.

Below we have put together a high-level table of what this may mean for our customers. We'll keep this content updated as and when we have more information.

EDF customer on one of our standard tariffsWe're updating our systems to ensure customers benefit from this new guarantee and we'll be in touch before the end of September to explain what this means to you.
EDF customers on one of our fixed tariffs which are priced below the £2,500 per annum at typical consumption(1)If you're on a fixed tariff you'll be able to stay on these prices until your fixed deal ends. We'll contact you in plenty of time with your options when your deal ends.
EDF customers on a fixed tariff priced between £2,500 and £3,550 per annum at typical consumption(1)The Government Energy Price Guarantee discount will automatically be applied to bring prices back down to £2,500 at typical consumption.(1)
EDF customers on a fixed tariff priced above £3,550 per annum at typical consumption(1)Customers who are currently on fixed prices above £3,550 at typical consumption will have the maximum Government Energy Price Guarantee automatically applied but it will not be sufficient to bring the prices back down to £2,500 at typical consumption.(1)

In this instance, we'll be contacting any EDF customers who are on fixed tariffs priced above £3,550 at typical consumption(1) individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.
EDF business customersThe government announced a new scheme for businesses called the Government Energy Bill Relief Scheme. After ongoing discussions with energy suppliers about the delivery of the scheme, the Department for Business, Energy and Industrial Strategy (BEIS) have today provided confirmation that businesses will receive much needed support this winter. Further information about the scheme has now been published on the government website.
Watch video: EDF explains how the Government Energy Price Guarantee supports their customers this winter

What action should I take if I'm moving home

Don't miss out on your £400 Energy Bills Support Scheme discount;

We understand that you'll have lots of questions regarding what this means for you. We won't have all the answers straight away as we don't have all the details yet. We'll keep adding information here to help guide you through these changes. Please bear with us as we work through this. Our customer agents only have this information too so please don't call us. Thanks for your patience whilst we work through this.

Does the Government Energy Price Guarantee announcement impact me?

For the duration of the Guarantee customers who are on one of our standard tariffs will receive discounted energy rates adjusted in line with a £2,500 average bill at typical use.(1)

Customers on our fixed tariffs will receive similar discounts for the duration of the Guarantee. Please see the details below.

Customers on a fixed tariff below the £2,500 per annum at typical consumption(1)

The purpose of the Government Energy Price Guarantee discount is to ensure all customers are on prices equivalent to £2,500 per annum at typical consumption. This means customers on fixed prices that are already below this level will not have any additional discount applied. You will however still receive the £400 discount from the Energy Bills Support Scheme.

Customers on a fixed tariff priced between £2,500 and £3,550 per annum at typical consumption(1)

Customers who are currently on fixed prices between the £2,500 and £3,550 at typical consumption will see the relevant proportion of the Government Energy Price Guarantee discount automatically applied to bring their prices back down to £2,500 at typical consumption.

Customers on a fixed tariff priced above £3,550 per annum at typical consumption(1)

Customers who are currently on fixed prices above the £3,550 at typical consumption will have the maximum Government Energy Price Guarantee automatically applied but it will not be sufficient to bring the prices back down to £2,500 at typical consumption. In this instance, we'll be contacting any EDF customers who are on fixed tariffs priced above £3,550 at typical consumption individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.

 

When does the Government Energy Price Guarantee come into effect?

From 1 October.

I'm currently on an EDF standard tariff. Will I automatically receive the new discounted prices?

Yes. Our teams are now busy working out how this will work. We'll be communicating from next week to all our customers impacted by this change, detailing what this means for them via email or letter.

Thanks for your patience whilst we do this.

I'm on a fixed tariff. What should I do?

The purpose of the Government Energy Price Guarantee discount is to ensure all customers are on prices equivalent to £2,500 per annum at typical consumption(1). This means customers on fixed prices that are already below this level will not have any additional discount applied. You will however still receive the £400 discount from the Energy Bills Support Scheme.

Customers who are currently on fixed prices between the £2,500 and £3,550 at typical consumption(1) will see the relevant proportion of the Government Energy Price Guarantee discount automatically applied to bring their prices back down to £2,500 at typical consumption(1).

Customers who are currently on fixed prices above the £3,500 at typical consumption(1) will have the maximum Government Energy Price Guarantee automatically applied but it will not be sufficient to bring the prices back down to £2,500 at typical consumption. In this instance, we'll be contacting any EDF customers who are on fixed tariffs priced above £3,550 at typical consumption(1) individually to let them know their options and offer them the opportunity to switch to our cheaper Standard (Variable) tariff at no extra cost.

My Direct Debit has just been increased. Does this mean it will go down again?

We only review Direct Debit payments twice a year if you pay a regular amount monthly. Find out more information about Direct Debit in our help centre.

We're working towards a solution for those customers that have already had a Direct Debit reassessment based on the previously announced prices that were not subject to any discount and will contact customers directly about this

 

Will I still receive the £400 Energy Bills Support Scheme (EBSS) discount this winter?

Yes, the announcement confirmed that all customers on fixed or Standard (Variable) prices will receive the £400 Energy Bill Support Scheme discount for the six months from October 2022.

 

How long will the new price remain in place. Are my bills likely to go up again in the future?

The announcement today indicated it was expected to remain in place for the next two years.

I am still worried about affording my upcoming bills, what can I do?

If you’re struggling, we can help

We’ve more than doubled our Customer Support Fund this year, so we can help more people than ever before. We can offer things like payment plans and help with clearing your debt. We can also help you access extra financial support you may be entitled to. If you’re struggling, please don’t just cancel your direct debit or ignore your bill. This could cost you more in the long term and harm your credit rating.

Options include;


If you need extra support we have advice and ways to help

Other ways we can help

Save money (and carbon)

How will I receive the discount if I am on a prepayment meter?

The Government Energy Price Guarantee will be applied to the rate you pay for each unit of energy, so the money you put on the meter will last longer than it would otherwise have been the case this winter. In the meantime, you’ll remain on your current rate which is below the discounted rate.

Is there help for me if I don't pay direct for mains gas and electricity?

Today the government has announced households that do not pay directly for mains gas and electricity - for example, those who live in park homes or on heat networks will be supported through a new fund. We are waiting for more details on this and will update you when we have more.

Is there any extra support for businesses?

Yes, in today's announcement the government set out its intention to support businesses, charities and public sector organisations. More information on this has now been confirmed. The latest updates on the Government Energy Bill Relief Scheme can be found on their website.

Energy Bill Support Scheme logo

Energy Bills Support Scheme

The Energy Bills Support Scheme (EBSS) is only one part of the help for households funding the government is offering. The EBSS offers every household across Great Britain a £400 non-repayable discount which will be paid in 6 instalments from October.

We've created a guide on what you need to know about the scheme.

Energy Bills Support Scheme Scam

We've had a notification from Ofgem that there have been a high number of incidents raised with Action Fraud from customers receiving scam emails and text messages claiming to offer customers access to the Energy Bill Rebate. In the email or message, customers are asked to register their details. We've added more details about this to our security page.

 

Other government support available for customers who need extra help

You may be eligible for certain grants and benefits if you:

  • have reached state pension age
  • have a disability
  • have no income or a low income
  • have missed payments to your energy supplier


Extra help with energy costs during the winter months

Cold Weather payment - Provides extra support for those who need it when the average temperature in your area you live in is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7-day period of very cold weather between 1 November and 31 March.

Winter Fuel Payment -  If you were born on or before 26 September 1956 you could get between £150 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible. 

Helping to keep out of debt

Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.

Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.

You may be eligible for some additional cost of living support from the government.

Other services that can help you manage your energy and save

Even though we welcome this latest news we continue to work with our customers on ways to reduce energy usage. Here's how

Join our customers who are cutting their usage and bills

It's important now, more than ever, to stay in control of your energy. With a smart meter and our free Energy Hub, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • Receive more accurate bills, keep in control and view the cost of your energy
  • Get a better idea of where you use energy in your home with Energy Hub(3) 
  • Save up to £70 with our free Energy Hub platform(4). Smart meter required

Insulate your home and feel the difference

A typical house with no insulation will lose 33% of heat through walls and 25% through the roof(5).

Get insulation installed and save up to £1,060 per year on bills(6).

With energy bills rising - act now to help save you money this winter!

 

Advice on what you can do at home to save energy

Read our tips on energy saving at home. Some of these are easy to do and completely free.

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