Welcome to your TEC energy centre

Save this page to your favourites - it's your energy centre to find everything you need to manage your account.

Are you being asked to do more with less? You're not alone. But don't worry we're here to help.

On this page you'll find guides and updates to help you manage your account and keep ahead of the game in the energy market:

 

Helping our customers during Coronavirus (COVID-19)

We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.

Our TEC account management team are still available to answer your questions, but the time it takes to answer your query may be impacted. Instead of calling our office number:

  • Email - You can email us your query or if you’d like us to call you please provide a telephone number and we’ll contact you as soon as we can.
  • MyBusiness - The quickest and easiest way to get the information you need is to self-serve by visiting edfenergy.com/mybusiness Here you can download copy invoices, submit meter readings and export consumption data 24 hours a day. To support you, we’ve made a series of how-to videos.
  • Live Chat - We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.

Managing your account and key contacts

 

Handy MyBusiness Video Guides

Click on the links below to watch the videos:

Useful contacts

Power Emergencies

power cut? call 105

To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk 

Gas emergencies - call 0800 111 999 (24 hr free emergency line)

See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)

General Enquiries

If your enquiry is regarding your invoices, payments, metering appointments or any other service related activity, then please contact your dedicated customer services team.

MyBusiness query - www.edfenergy.com/MyBusiness
email - tecaccountservices@edfenergy.com
tel - 0845 301 3500

Pete Darke

Senior Account Manager

If you would like to discuss anything regarding the contract you are on, adding additional value or to request a service review meeting then please contact Pete on

email - Peter.Darke@edfenergy.com

tel - 07875 110 116

Scott Collins

Service Development Manager

If your enquiry is relating to a service escalation or to request a service review meeting then please contact Scott on

email - Scott.Collins@edfenergy.com

tel - 07384 530 114

Paula Ponting (TEC)

TEC Member Services Advisor

email - Paula.Ponting@tec.ac.uk

tel - 07920 831 541

Latest updates and guides

Targeted Charging Review update

Big changes have been announced to the way businesses are charged for the cost of maintaining the UK electricity network. To help you make sense of them, Peter Cork, one of our industry experts here at EDF Energy, talks through the changes and what they could mean for you.

The Direction of Energy

Angela Hepworth, EDF Energy’s Director of Energy Policy and Regulation, helps you make sense of the big changes in the UK’s energy policy and regulation landscape to help you plot your path to success in 2020.

Charges, billing and payments

Your Bitesized Bill Guide

Watch as Sam Taylor, a Senior Account Manager at EDF Energy, talks you through different charges on your bill and opportunities to make savings.

 

Electricity Market Reform factsheet

Latest guides and cheatsheets

Your troubleshooting guide to accurate bills

Estimated bills, rebills, engineers turning up at your building unannounced. These are the 3 main symptons of a problem with your electricity meter.

Watch as Sam Andrews - Service Account Lead explains why they happen and what we do to get them back on track for you.

Check out our Troubleshooting Guide to see answers to frequently asked questions.

A truly end‑to‑end energy solutions offering

We can help you buy energy better. We can also help you choose the right energy solutions designed to solve your very real business issues. Then we can do the rest too: we can manage, save, secure, co‑design, build, and even maintain those energy solutions for you over the long term.

Energy Solutions

Energy Efficiency

Flexibility

Demand Side Response (DSR)

Organisations who can be flexible with their consumption are rewarded for shifting or reducing demand, or by making capacity available through onsite generation, when needed.

Your guide to electric vehicles for business

Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving. 

Metering solutions

Why deal with different meter operators for different sites? It can be so much simpler. Our meter operator contracts can cover all your sub-metering, multi-utility and half-hourly meters under one contract.

Keep connected. Keep informed.

Talk Power from EDF Energy | blogs on energy insights affecting businesses todayTalk Power from EDF Energy | blogs on energy insights affecting businesses today

Talk Power blogs

Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds..

Subscribe to our blogs

MyBusiness

MyBusiness makes taking care of your energy is simple and time saving.

Markey Insight | see the latest power, gas, oil, coal and other costs driving your electricity pricesMarkey Insight | see the latest power, gas, oil, coal and other costs driving your electricity prices

Market Insight

For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.

Find out more

Follow us on LinkedIn

Follow EDF Energy on LinkedIn to keep your business up to date on the latest news, blogs and industry events.

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