Welcome to your TEC energy centre
Save this page to your favourites - it's your energy centre to find everything you need to manage your account.
Are you being asked to do more with less? You're not alone. But don't worry we're here to help.
On this page you'll find guides and updates to help you manage your account and keep ahead of the game in the energy market:
Useful links
| Key contacts | Managing your account |
|---|---|
Submit a PCA form |
| Billing and payments | Industry news and information |
|---|---|
| MyBusiness Understanding your bill VAT | Market Insight & Monitor Talk Power How to prevent phishing |
Changes to your kVA | |
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To change your kVA (either increase or decrease) you need to contact your DNO. Information about how to do this and what information to send can be found here. |
Helping our customers during Coronavirus (COVID-19)
We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.
Our TEC account management team are still available to answer your questions, but the time it takes to answer your query may be impacted. Instead of calling our office number:
- Email - You can email us your query or if you’d like us to call you please provide a telephone number and we’ll contact you as soon as we can.
- MyBusiness - The quickest and easiest way to get the information you need is to self-serve by visiting edfenergy.com/mybusiness Here you can download copy invoices, submit meter readings and export consumption data 24 hours a day. To support you, we’ve made a series of how-to videos.
- Live Chat - We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.
Managing your account and key contacts
Handy MyBusiness Video Guides
Click on the links below to watch the videos:
Useful contacts
Power Emergencies
To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk
Gas emergencies - call 0800 111 999 (24 hr free emergency line)
See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)
General Enquiries
If your enquiry is regarding your invoices, payments, metering appointments or any other service related activity, then please contact your dedicated customer services team.
MyBusiness query - www.edfenergy.com/MyBusiness
email - tecaccountservices@edfenergy.com
tel - 0845 301 3500
Pete Darke
Senior Account Manager
If you would like to discuss anything regarding the contract you are on, adding additional value or to request a service review meeting then please contact Pete on
email - Peter.Darke@edfenergy.com
tel - 07875 110 116
Scott Collins
Service Development Manager
If your enquiry is relating to a service escalation or to request a service review meeting then please contact Scott on
email - Scott.Collins@edfenergy.com
tel - 07384 530 114
Paula Ponting (TEC)
Latest updates and guides
Targeted Charging Review update
Big changes have been announced to the way businesses are charged for the cost of maintaining the UK electricity network. To help you make sense of them, Peter Cork, one of our industry experts here at EDF Energy, talks through the changes and what they could mean for you.
The Direction of Energy
Angela Hepworth, EDF Energy’s Director of Energy Policy and Regulation, helps you make sense of the big changes in the UK’s energy policy and regulation landscape to help you plot your path to success in 2020.
Energy Efficiency Guides
Charges, billing and payments
Latest guides and cheatsheets
Here you'll find our cheat sheets and guides to build you knowledge of the energy market, how it works and what's happening.
Your troubleshooting guide to accurate bills
Estimated bills, rebills, engineers turning up at your building unannounced. These are the 3 main symptons of a problem with your electricity meter.
Watch as Sam Andrews - Service Account Lead explains why they happen and what we do to get them back on track for you.
Check out our Troubleshooting Guide to see answers to frequently asked questions.
Your guide to electric vehicles for business
Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving.
Metering solutions
Why deal with different meter operators for different sites? It can be so much simpler. Our meter operator contracts can cover all your sub-metering, multi-utility and half-hourly meters under one contract.
Keep connected. Keep informed.
Talk Power blogs
Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds..
MyBusiness
MyBusiness makes taking care of your energy is simple and time saving.
Market Insight
For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.
Follow us on LinkedIn
Follow EDF Energy on LinkedIn to keep your business up to date on the latest news, blogs and industry events.