Our "it's fixed" commitment
When we say an element of your price is fixed, we’re making a commitment to you that we will not use our Fixed + Peace of Mind Terms and Conditions to recover additional costs arising from our forecasting errors. But we can't plan for absolutely everything. In the case of force majeure events, or in exceptional circumstances such as a change in law relating to your energy use, we may have to pass on the costs. But we’ll always try to avoid taking that action. These circumstances are set out in our Peace of Mind Electricity Terms and Conditions for Business Customers.
We may monitor and/or record calls for security, quality or training purposes. Calls to 0845 numbers will cost 7p per minute plus your standard network charges. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges. Calls to '0800' numbers are free from BT landlines, other network operators' charges may vary. Lines are open Monday - Friday 8am - 5pm.