What is a hybrid heating system?

A hybrid heating system uses heat from either an air source heat pump or from an oil or LPG run boiler, depending on the outside temperature. It's a smart system as it monitors the temperature and knows when to switch between the two heat sources. Here's why it's worth getting a hybrid heating system:

  • Reduce your dependency on oil or LPG - giving you a low-carbon heating option at lower cost.
  • Efficiently heat your home - smart controls enable the ideal heating pattern for your home.
  • Easy to install - when compared to a full electric heat pump, hybrid systems usually don't require an upgrade, such as underfloor heating or large radiators. They work with your existing oil or LPG boiler so you will not need to overhaul your entire heating system
  • Back up heat - the heat pump can provide some heat if your boiler stops working. 

What's a hybrid air source heat pump?

Air source heat pumps extract heat from the outside air or the ground around your home – just like a fridge removes heat from inside itself. This heat is concentrated to a higher temperature by the heat pump and then delivered to your heating system.

The good news is that hybrid air source heat pumps work with your existing oil or LPG boiler. So you don’t have to overhaul your entire heating system.

Reduce the cost of your oil or LPG heating system

A recent government report shows that a hybrid air source heat pump can reduce your boiler usage by up to 80%.
That's why we're working with PassivSystems – experts in smart low-carbon home energy services. Our Future Heat Plan makes it simple and affordable to replace your oil or LPG heating system.
You'll get a more accurate view of your savings after our installers carry out the survey. Remember there is no obligation after the survey.
Future Heat Plan. Here's what included

 

Our hybrid heating system - Future Heat

Air source heat pump icon
  • Fully installed, state-of-the-art, hybrid Samsung air source heat pump – including seven-year product, labour and part warranty

 

Mobile phone app icon
  • App-based smart heating controls to intelligently switch between your boiler and your air source heat pump

 

Government incentive icon
  • Once installed, your system is eligible for a government incentive called MMSP which could pay you back £1,610 over seven years (subject to approval from Ofgem). You'll also be eligible for our 100% renewable GoElectric tariff (1)

 

Is my home suitable for a hybrid heating system?

Yes, if you:
 

  • Heat your home using oil, or LPG
  • Own your home and have some outdoor space
  • Have a home internet connection
  • Have a working and serviceable existing heating system
  • Meet the scheme criteria (our team will talk you through this)

Request a free survey

How much does a hybrid heating system cost?

Our hybrid heating offer

Here's the great news. Our Future Heat hybrid heating system is worth £8,000 but you only pay a fraction of it. What's more, you could also receive the government MMSP incentive of £1,610. 

Installation contribution
​(one-off payment)
Monthly smart control fee 
(for seven years)

£99 (inc VAT) (2)

£14.99 (inc VAT) (3)

Request a free survey

This cost is dependent on EDF Energy getting an estimated Renewable Heat Incentive subsidy over the seven years of the contract. Early termination fees may apply but our expert will talk to you about any extra charges.

Funding your heat pump

The Renewable Heat Incentive (RHI) scheme allows EDF Energy to recover the cost of equipment and installing the hybrid heating system, minus the one-off charge of £99 (inc VAT).

Once the Future Heat system has been installed, you'll need to assign your RHI subsidy payments to us. You'll also need to register the system for any other scheme requirements.
 

Find out more

Insure your heat pump

Insure your hybrid heating system for only 9.99 a month (inc VAT). Relax knowing your heat pump is covered and serviced annually to meet the criteria for the RHI obligation. We can talk you through the details.   

 

Getting your hybrid heating system

1 Register your interest

Complete our online form and an expert at PassivSystems will call you back

2 Call-back from our team

If you have the following info to hand it will be really helpful

  • How much you pay for your fuel
  • How many litres of oil or LPG do you use a year
  • What is your annual fuel bill
     

3 Home visit


A surveyor will visit your home for a no-obligation survey to assess suitability. You'll receive a free Energy Performance Certificate (EPC) at the end of their visit.

4 Installation

An expert installer will install the hybrid heat pump and smart controls – they'll also show you how to use the smart controls

We're here to help

If you’re interested in Future Heat, or just need to find out more about it, fill out the contact form and one of our experts at PassivSystems will be in touch to discuss your options.

Get in touch

GoElectric logo on a green background

Our 100% renewable GoElectric tariff


Once your new system has been installed you can talk to us about powering your hybrid heat pump with our cheap GoElectric tariff. This 100% renewable tariff is fuelled from wind, solar, biomass, tidal and hydroelectric energy(1).

View this tariff's rates

 

Your questions answered

Who installs my hybrid air source heat pump?

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start.

Will I be without heat during the installation?

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

How do I control my heating?

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

Are there any restrictions on the types of homes that can have a hybrid air source heat pump?

The hybrid heating system can be installed in most homes and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump fixes to the outside wall of your property – and it needs enough space around it to allow for a good flow of air. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

What happens if I move home?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

What happens at the end of the contract?

You have the option to upgrade your heating to a fully electric solution, or enter into a new contract with us and continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls. You have the option to upgrade your heating to a fully electric solution, or enter into a new contract with us and continue to use the advanced features of the smart controls. If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

Are air source heat pumps noisy?

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

Who can I talk to if I have a technical question?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form

Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.