EDF appointed by Ofgem to supply customers of Solarplicity
EDF Energy has stepped in to help customers left without a supplier after Solarplicity ceased trading this week. The supplier will take on the 7,500 domestic customers and around 500 business customers, ensuring that all outstanding credit balances are transferred for current domestic customers and repaid to those who had left the company with a credit balance outstanding.
For existing Solarplicity customers, energy supplies will continue as normal as they switch over to EDF Energy and they will be contacted directly to let them know what the next steps are. Customers simply need to take a meter reading and can be assured that everything else will be taken care of for them.
Customers who are currently on a non-smart pre-payment meter (they pay upfront for energy use through a key or card at a shop) will be able to carry on as usual.
Customers with a smart pre-payment meter however (one which shows a customer how much energy they’re using through an in-home digital display) have been put into credit mode to ensure their energy supply isn’t affected during the switching process. These customers will need to pay for their energy usage by cash, cheque or Direct Debit for the time being.
Those customers with a registered Feed-In Tariff (FIT) previously with Solarplicity will need to approach a new FIT licensee (a new supplier) to continue to receive FIT payments. EDF Energy is asking customers in this situation to go onto their website or contact them for advice.
Commenting on the decision by Ofgem, an EDF Energy spokesperson said:
“We are pleased to be able to step in to support the customers of Solarplicity, who will have been concerned to hear that their existing supplier had stopped trading. They should feel reassured that with EDF Energy, they will be moving to an experienced and reliable supplier, with a good track record for customer service.
“All current and former domestic customers’ credit balances will be protected and their supply will continue uninterrupted. Customers are asked to take a meter reading and we will write to them in the coming weeks, providing them the details of their new accounts and any further actions they need to take. For our existing customers this will not affect the service we are able to supply them, and we remain committed to delivering for all of our customers.”
For more information
EDF Media Team
24-hour press line: +44 (0)1452 652233
media@edfenergy.com
About EDF
EDF is driving the transition towards An Electric Britain – a secure, affordable, low-carbon future for everyone. As Britain’s biggest generator of zero carbon electricity, we are investing more than £100 million weekly in Britain’s electricity infrastructure. We supply millions of customers with electricity and help homes and businesses switch to electricity for heating, transport and industrial processes.
We operate five nuclear power stations and more than 35 onshore wind farms and three offshore wind farms. Since 2009, EDF has invested almost £9 billion in the nuclear fleet to improve reliability and extend station lifetimes. The five generating stations currently supply about 12% of the UK’s electricity demand.
EDF is building the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. We are a minority investor (12.5%) in and major supplier to a replica plant at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes. EDF Group companies Framatome and Arabelle Solutions have a presence in the UK and manufacture critical equipment such as reactor pressure vessels and turbines.
EDF is enabling its 5 million customers, both in business and at home, to choose electric solutions that save cash and carbon, whether it is buying an electric car, generating and storing electricity, selling energy back to the grid or installing solar panels or a heat pump. In 2025, EDF’s Customers business was ranked as one of the Sunday Times’s Best Place to Work.
It is also one of the UK’s leading developers of renewable energy through EDF power solutions UK and Ireland. We have more than 2GW of renewable generation in operation and over 10GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage.
We are one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Dalkia, is one of the UK and Ireland’s largest technical service providers.