EDF’s customers rate its service as excellent, as supplier achieves ‘5-star’ on TrustPilot
- Energy supplier moves to a 4.8-star rating with 80% of 150,000 reviews five star
- EDF one of only two major suppliers to be rated 5-stars by its customers
EDF’s customer service has been rated excellent by its customers, becoming the second major UK energy supplier to achieve 5-star status on TrustPilot.
EDF’s service has jumped from a 4.2 rating in 2023 to a 4.8-star rating today, with 80% of the 150,000 reviews left about the energy supplier on the platform rated as 5-star.
Customer Hilary Bryan said on TrustPilot: "Having bought a flat, I wanted to join EDF and organise a direct debit and pay off an amount owing. I was fortunate to have Aezher from Team B. She talked me through the process with such kindness and patience. A real credit to EDF."
Jess Lawes said on the review site: "We contacted you about renewing our supply and spoke to Millie. She confirmed that the Simply Fixed July 26 v14 was now an option and we have gone for this. She also told us that we could register for the Warm Home Discount. Very helpful!"
H. H added: "Kayne had excellent customer service—definitely management material. He was patient, knowledgeable, and answered every question and task I asked. I needed a bill and info on getting my meter installed, and he handled it all smoothly."
Managing Director of Customers at EDF, Philippe Commaret said: “This is a wonderful moment for EDF. It’s testament to our energy specialists and our entire retail team who have worked hard to provide an excellent service for our customers to see the score leap up from 4.2 and their passion and dedication to help our customers has really paid off.”
“This external recognition reflects the trust our customers place in us. Our goal is to be the energy supplier that customers not only rely on but proudly recommend to others.”
Last year, EDF completed the transformation of its Retail business, changing the culture of its retail operations and moving across to a new operating system, Kraken. Since then, alongside this recognition from its customers on TrustPilot for its consistently excellent service, the business has also been recognised for its employee culture and was named in the Sunday Times Best Places to work for 2025, placed in the top ten of ‘very big organisations’.
To read more about EDF's customers' experiences, visit the TrustPilot website.
About EDF
EDF is driving the transition towards An Electric Britain – a secure, affordable, low-carbon future for everyone. As Britain’s biggest generator of zero carbon electricity, we are investing more than £100 million weekly in Britain’s electricity infrastructure. We supply millions of customers with electricity and help homes and businesses switch to electricity for heating, transport and industrial processes.
We operate five nuclear power stations and more than 35 onshore wind farms and three offshore wind farms. Since 2009, EDF has invested almost £9 billion in the nuclear fleet to improve reliability and extend station lifetimes. The five generating stations currently supply about 12% of the UK’s electricity demand.
EDF is building the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. We are a minority investor (12.5%) in and major supplier to a replica plant at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes. EDF Group companies Framatome and Arabelle Solutions have a presence in the UK and manufacture critical equipment such as reactor pressure vessels and turbines.
EDF is enabling its 5 million customers, both in business and at home, to choose electric solutions that save cash and carbon, whether it is buying an electric car, generating and storing electricity, selling energy back to the grid or installing solar panels or a heat pump. In 2025, EDF’s Customers business was ranked as one of the Sunday Times’s Best Place to Work.
It is also one of the UK’s leading developers of renewable energy through EDF power solutions UK and Ireland. We have more than 2GW of renewable generation in operation and over 10GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage.
We are one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Dalkia, is one of the UK and Ireland’s largest technical service providers.
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