Which? Trusted Traders endorses EDF Heat Pumps for installations
- Which? Trusted Traders has endorsed EDF Heat Pumps as a Trusted Trader for air source heat pump installations.
- To celebrate the accreditation, EDF is offering customers £500 off new air source heat pump installations for a limited time this winter[1].
- With its new Heat Pump Promise, EDF is also guaranteeing all heat pump installations will keep homes warm, and if it doesn't perform as promised, customers will receive a full refund[2].
EDF Heat Pumps has been endorsed as a Which? Trusted Trader for its air source heat pump installation services.
Following an evaluation of the installer’s services, customer satisfaction and business practices, Which? Trusted Traders has today listed EDF Heat Pumps as an approved service. The endorsement recognises the installer has met the high standards for quality, reliability, and customer service, and gives consumers confidence with genuine, moderator-verified customer reviews on the EDF Heat Pumps profile page.
To celebrate the accreditation, EDF is offering £500 off all air source heat pump installations for the first 50 customers that sign up before 12th February 2025[1].
The supplier has also extended its Heat Pump and Power Tracker bundle, available via EDF Heat Pumps, which offers customers ‘free electricity’ for the month of December 2025 alongside a 7-year warranty and service package. With savings of at least £1,500, the bundle is available to all customers that sign up to install an Ideal Heating heat pump with EDF Heat Pumps before 28th February 2025.
The discount will mean a complete heat pump system that’s installed to suit each property’s individual requirements now starts from as low as £4,680 when applying the Boiler Upgrade Scheme Grant. Finance options are also available to help customers spread the cost.
As part of its commitment to driving the UK’s transition to low-carbon living, EDF Heat Pumps is also promising all heat pump installations will keep customers’ homes warm. If the heat pump doesn’t perform as promised, customers will receive their money back.
When a customer purchases an air source heat pump, EDF Heat Pumps will visit the property to assess it, advise on the available air source heat pump options, and determine the achievable temperatures for the home. The Heat Pump Promise guarantees EDF Heat Pumps customers that the air source heat pump will meet the agreed-upon heating temperatures for one year from installation, or the customer will receive a full refund[2].
EDF Heat Pumps is the new identity for Clacton based CB Heating, which is one of the UK’s leading MCS-certified air source heat pump installers. In 2023 the company was acquired by EDF, the UK’s biggest generator of zero-carbon electricity, and currently holds over 20 years’ experience installing air source heat pumps across the UK.
Philippe Commaret, Managing Director of Customers at EDF, said: “We are dedicated to helping homeowners switch to advanced, efficient heating systems that help them save both money and reduce their carbon footprint. Finding the right installer to ensure a smooth and seamless process is a crucial part of this journey, which is why we’re proud to be recognised as a Which? Trusted Trader for our heat pump installation performance and excellent customer service.
“Not only do we have complete confidence in our installers, but in the heat pump products we provide. In launching our new Heat Pump Promise, we guarantee customers warm homes as promised, or their money back.”
Phil Amy, Which? Commercial Director, said: "We are delighted to welcome EDF Heat Pumps as a Which? Trusted Trader. Which? Trusted Traders is an endorsement scheme that recognises reputable local traders. Consumers who use the service to find skilled professionals can book with confidence, knowing those who receive our stamp of approval have passed a rigorous assessment process.”
Rated ‘Excellent’ on Trustpilot under the trading name CB Heating, EDF Heat Pumps has installed thousands of air source heat pumps across the UK and holds a unique accredited network of local heat pump installers to ensure customers always have a trusted installer nearby.
For more information on EDF Heat Pumps, including the £500 discount, Heat Pump and Power Tracker tariff bundle and the Heat Pump Promise, visit: https://www.edfenergy.com/heating/electric/air-source-heat-pump. T&Cs apply.
[1] T&Cs apply. For full T&Cs visit: https://www.edfenergy.com/heating/electric/air-source-heat-pump#sale
[2] T&Cs apply. The Heat Pump Promise offers a one-year guarantee that your heat pump will achieve certain temperatures for your home as agreed with you following an assessment by one of our expert surveyors. If we can’t meet the promise, we’ll attempt to resolve the issue three times, if the issue cannot be resolved, you’ll receive a full refund. The offer applies only to heat pump installations from January 13 2025. For full T&Cs, visit: H3373 AW1 V1.pdf
About EDF
EDF is driving the transition towards An Electric Britain – a secure, affordable, low-carbon future for everyone. As Britain’s biggest generator of zero carbon electricity, we are investing more than £100 million weekly in Britain’s electricity infrastructure. We supply millions of customers with electricity and help homes and businesses switch to electricity for heating, transport and industrial processes.
We operate five nuclear power stations and more than 35 onshore wind farms and three offshore wind farms. Since 2009, EDF has invested almost £9 billion in the nuclear fleet to improve reliability and extend station lifetimes. The five generating stations currently supply about 12% of the UK’s electricity demand.
EDF is building the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. We are a minority investor (12.5%) in and major supplier to a replica plant at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes. EDF Group companies Framatome and Arabelle Solutions have a presence in the UK and manufacture critical equipment such as reactor pressure vessels and turbines.
EDF is enabling its 5 million customers, both in business and at home, to choose electric solutions that save cash and carbon, whether it is buying an electric car, generating and storing electricity, selling energy back to the grid or installing solar panels or a heat pump. In 2025, EDF’s Customers business was ranked as one of the Sunday Times’s Best Place to Work.
It is also one of the UK’s leading developers of renewable energy through EDF power solutions UK and Ireland. We have more than 2GW of renewable generation in operation and over 10GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage.
We are one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Dalkia, one of the UK and Ireland’s largest technical service providers.
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