15 Jun 18
Customers

EDF Energy comments on missed smart meter targets in 2017

Commenting on missing its targets for installing smart meters in 2017, Jim Poole, Director of Customer Operations at EDF Energy said:

“EDF Energy is working hard to meet its smart meter programme objectives, delivering the benefits of smart meters to our customers, and we are disappointed that we were three weeks late in reaching our 2017 target. During 2017 we doubled our smart meter installation rates and employed more people to install smart meters. We recovered the shortfall quickly in 2018 and are on target for this year.

“We have worked with Ofgem to resolve this matter quickly, and have agreed to make a payment to a fund for vulnerable customers.”

For statement from Ofgem please click here: https://www.ofgem.gov.uk/publications-and-updates/edf-energy-pays-350000-after-missing-smart-meter-targets

For more information

Claire Barratt
Senior External Communications Manager - Customers
(T) +44 (0)7875 113 377
claire.barratt@edfenergy.com

For more information

Megan Johnson
External Communications Manager – Customers
(M) +44 (0)7875 114 691
megan.johnson@edfenergy.com

About EDF Energy

EDF Energy is the UK’s largest producer of low-carbon electricity, meeting around one-fifth of the country’s demand and supplying millions of customers and businesses with electricity and gas.

It generates electricity with eight nuclear power stations, more than 30 wind farms, one gas and two coal power stations, as well as with combined heat and power plants.

EDF Energy is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. This will provide low carbon electricity to meet 7% of UK demand. The project is already making a positive impact on the local and national economy, British industry, as well as boosting skills and education. EDF Energy also invests in a range of low carbon technologies including renewables and battery storage. It is applying research and development expertise to improve the performance of existing generation and developing the potential of new technologies.

The company provides gas and electricity for more than 5 million customer accounts and is the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses. It offers innovative energy systems for commercial customers and digital innovation for customers at home. EDF Energy has also launched its own innovation accelerator, Blue Lab, which focuses on making customers’ lives easier.

The Better Plan is EDF Energy's framework for being a sustainable and responsible energy business and is an integral part of EDF's 2030 vision to be the efficient, responsible electricity company, and champion of low-carbon growth. The Better Plan is underpinned by comprehensive environmental and social programmes which have been recognised by a wide range of organisations.

EDF Energy is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 13,000 people at locations across England and Scotland.

To find out more about the UK's energy challenges visit our energy future webpages.