15 Jun 18
Customers

EDF comments on missed smart meter targets in 2017

Commenting on missing its targets for installing smart meters in 2017, Jim Poole, Director of Customer Operations at EDF Energy said:

“EDF Energy is working hard to meet its smart meter programme objectives, delivering the benefits of smart meters to our customers, and we are disappointed that we were three weeks late in reaching our 2017 target. During 2017 we doubled our smart meter installation rates and employed more people to install smart meters. We recovered the shortfall quickly in 2018 and are on target for this year.

“We have worked with Ofgem to resolve this matter quickly, and have agreed to make a payment to a fund for vulnerable customers.”

For statement from Ofgem please click here: https://www.ofgem.gov.uk/publications-and-updates/edf-energy-pays-350000-after-missing-smart-meter-targets

For more information

EDF Energy Media Team
24-hour press line: +44 (0)1452 652233
media@edfenergy.com

For more information

Megan Johnson
External Communications Manager – Customers
megan.johnson@edfenergy.com

About EDF

EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission electric future and tackling climate change. We're Britain’s biggest generator of zero-carbon electricity(1), meeting around one-fifth of the country’s demand and supplying millions of customers with electricity and gas.

With around 5 million accounts, EDF is one of the largest suppliers to British homes and businesses and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. All of our home and small business customers get energy tariffs backed by zero-carbon electricity as standard.

We generate low carbon electricity from eight nuclear power stations, more than thirty onshore wind farms and two offshore wind farms, and operate one of Britain’s biggest battery storage units, one gas and one coal power station, thousands of EV charge-points, and combined heat and power plants. Wind, nuclear and solar all produce electricity that is zero carbon at the point of generation and have similar emissions over the build, run and retire lifecycles.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C, and is leading the development of plans for a replica at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes. 

EDF is one of the UK’s largest investors in renewables, with 1GW of renewable generation in operation and over 4GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage. We are constructing our largest offshore wind farm in Britain – the 450 MW Neart na Gaoithe project in Scotland which will be ready in 2023.

Our energy services business, Imtech, is one of the largest technical service providers in the UK and Ireland.

EDF is part of EDF Group, the world’s biggest electricity generator. In the UK we employ around 13,000 people.