EDF appointed by Ofgem to supply customers of Solarplicity
EDF Energy has stepped in to help customers left without a supplier after Solarplicity ceased trading this week. The supplier will take on the 7,500 domestic customers and around 500 business customers, ensuring that all outstanding credit balances are transferred for current domestic customers and repaid to those who had left the company with a credit balance outstanding.
For existing Solarplicity customers, energy supplies will continue as normal as they switch over to EDF Energy and they will be contacted directly to let them know what the next steps are. Customers simply need to take a meter reading and can be assured that everything else will be taken care of for them.
Customers who are currently on a non-smart pre-payment meter (they pay upfront for energy use through a key or card at a shop) will be able to carry on as usual.
Customers with a smart pre-payment meter however (one which shows a customer how much energy they’re using through an in-home digital display) have been put into credit mode to ensure their energy supply isn’t affected during the switching process. These customers will need to pay for their energy usage by cash, cheque or Direct Debit for the time being.
Those customers with a registered Feed-In Tariff (FIT) previously with Solarplicity will need to approach a new FIT licensee (a new supplier) to continue to receive FIT payments. EDF Energy is asking customers in this situation to go onto their website or contact them for advice.
Commenting on the decision by Ofgem, an EDF Energy spokesperson said:
“We are pleased to be able to step in to support the customers of Solarplicity, who will have been concerned to hear that their existing supplier had stopped trading. They should feel reassured that with EDF Energy, they will be moving to an experienced and reliable supplier, with a good track record for customer service.
“All current and former domestic customers’ credit balances will be protected and their supply will continue uninterrupted. Customers are asked to take a meter reading and we will write to them in the coming weeks, providing them the details of their new accounts and any further actions they need to take. For our existing customers this will not affect the service we are able to supply them, and we remain committed to delivering for all of our customers.”
EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission, electric future and tackling climate change. It is the UK’s largest producer of low-carbon electricity(1) and supplies millions of customers with electricity and gas.
It generates low carbon electricity from five nuclear power stations and more than thirty onshore wind farms and two offshore wind farms*.
EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C, and there are advanced plans for a replica at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes.
EDF is one of the UK’s largest investors in renewables, with more than 1GW of renewable generation in operation and over 4GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage. We are constructing our largest offshore wind farm in Britain – the 450 MW Neart na Gaoithe project in Scotland.
EDF is helping its customers, both in business and at home, take their first steps to sustainably powering their lives. Whether it is buying an electric car, generating and storing electricity, selling energy back to the grid or installing a heat pump. EDF is one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Imtech, is one of the largest technical service providers in the UK and Ireland.
EDF is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 11,000 people at locations across England, Scotland, Wales and Ireland.
*EDF is continuing to operate its last coal power station until 31 March 2023 at the request of Government to support security of supply over winter.