16 Aug 19

EDF appointed by Ofgem to supply customers of Solarplicity

EDF Energy has stepped in to help customers left without a supplier after Solarplicity ceased trading this week. The supplier will take on the 7,500 domestic customers and around 500 business customers, ensuring that all outstanding credit balances are transferred for current domestic customers and repaid to those who had left the company with a credit balance outstanding. 

For existing Solarplicity customers, energy supplies will continue as normal as they switch over to EDF Energy and they will be contacted directly to let them know what the next steps are. Customers simply need to take a meter reading and can be assured that everything else will be taken care of for them.

Customers who are currently on a non-smart pre-payment meter (they pay upfront for energy use through a key or card at a shop) will be able to carry on as usual.

Customers with a smart pre-payment meter however (one which shows a customer how much energy they’re using through an in-home digital display) have been put into credit mode to ensure their energy supply isn’t affected during the switching process. These customers will need to pay for their energy usage by cash, cheque or Direct Debit for the time being.

Those customers with a registered Feed-In Tariff (FIT) previously with Solarplicity will need to approach a new FIT licensee (a new supplier) to continue to receive FIT payments. EDF Energy is asking customers in this situation to go onto their website or contact them for advice. 

Commenting on the decision by Ofgem, an EDF Energy spokesperson said: 

“We are pleased to be able to step in to support the customers of Solarplicity, who will have been concerned to hear that their existing supplier had stopped trading. They should feel reassured that with EDF Energy, they will be moving to an experienced and reliable supplier, with a good track record for customer service.

“All current and former domestic customers’ credit balances will be protected and their supply will continue uninterrupted.  Customers are asked to take a meter reading and we will write to them in the coming weeks, providing them the details of their new accounts and any further actions they need to take.  For our existing customers this will not affect the service we are able to supply them, and we remain committed to delivering for all of our customers.”

For more information

EDF Media Team
24-hour press line: +44 (0)1452 652233
media@edfenergy.com

About EDF

EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission electric future and tackling climate change. We're Britain’s biggest generator of zero-carbon electricity(1), meeting around one-fifth of the country’s demand and supplying millions of customers with electricity and gas.

With around 5 million accounts, EDF is one of the largest suppliers to British homes and businesses and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. All of our home and small business customers get energy tariffs backed by zero-carbon electricity as standard.

We generate low carbon electricity from eight nuclear power stations, more than thirty onshore wind farms and two offshore wind farms, and operate one of Britain’s biggest battery storage units, one gas and one coal power station, thousands of EV charge-points, and combined heat and power plants. Wind, nuclear and solar all produce electricity that is zero carbon at the point of generation and have similar emissions over the build, run and retire lifecycles.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C, and is leading the development of plans for a replica at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes. 

EDF is one of the UK’s largest investors in renewables, with 1GW of renewable generation in operation and over 4GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage. We are constructing our largest offshore wind farm in Britain – the 450 MW Neart na Gaoithe project in Scotland which will be ready in 2023.

Our energy services business, Imtech, is one of the largest technical service providers in the UK and Ireland.

EDF is part of EDF Group, the world’s biggest electricity generator. In the UK we employ around 13,000 people.