Coronavirus (Covid-19) business help and advice

The health and well-being of our customers and employees is our top priority. These are unprecedented times and we’re working hard to help those most in need.

Please be aware our contact centres are significantly affected by the current situation, with some closed and others operating in a much-reduced capacity. So we’re asking you to help us help those who need it most by managing your business account online whenever possible. You can access or register for your online MyAccount it's quick and available 24/7.

Read our business-specific FAQs for Coronavirus (COVID-19) help and advice, and how to use our self-service applications.

How can I make sure I’m only paying for the energy I’m using for my business?

To make sure you're only paying for what you're using, please submit regular meter readings online through MyAccount (We'll send you a reminder when it's due.) If you're not already registered it only takes a couple of minutes – you'll just need your account number handy. Find out what services are available on our self-serve platform MyAccount.

What if I can’t pay my business energy bills?

We understand these are worrying times for everyone so here's some practical help for our small business customers.

  • We’ve temporarily removed late payment charges so you pay what you can – even if it’s not the full outstanding balance then we’ll bring the balance over to your next bill. You can pay online, on the phone or via bank transfer. Find out more
  • For any of our business customers who are seriously affected by the crisis, we may be able to offer additional help, such as a payment holiday for arrears or a payment plan. This will be reviewed on a case-by-case basis, call our Debt team to discuss on 0333 200 5103(1)
     

We welcome the government's announcement of help for those businesses which are struggling during the current crisis, the promise includes support for businesses, such as grants. Be sure to check what support you may be entitled to. You can find out more about it on the governments' coronavirus advice section.

The Government, in consultation with industry, has issued new guidance to help businesses in the UK to get back up and running and workplaces operating as safely as possible. The guidance clarifies the types of businesses that can operate and how they can run the business safely during coronavirus pandemic. It sets out practical steps for business focus and ways to be Covid19 secure at work and on-site.

You can find more information on how to make the workplace Covid19 secure on the governments' website.

How can I reduce my business energy bills during the crisis?

If your business is still open, there are ways you can reduce your energy bill:

  • Pay by Direct Debit and benefit from a 7%(2)off your bill. If you pay by Direct Debit already, this discount has been automatically applied but you could reduce your monthly payment, find out more.
  • Submit regular meter reading so you're only paying for the energy you're using and not what you were estimated to use as this has likely changed in the current climate.

Take a look at our energy saving page to help businesses like yours become more energy efficient

If you've had to temporarily close your business, ensure that all non-essential equipment is turned off and that your premises are secure. Send us a meter reading if it's safe to do so to ensure your bill only reflects the essential energy you're using whilst your premises are shut. You should also check what support you may be entitled to from the government.

 

I pay by Direct Debit. What can I do?

We recommend that you don’t cancel your Direct Debit. During these unprecedented times, you’ll want to be saving as much money as possible and if you cancel your direct debit you’ll lose your 7% discount. So instead, if you are using less energy during this time, you can reduce your monthly Direct Debit payment online.

What should I do about an existing appointment I have with EDF?

Our main concern is the health and safety of our customers and our team. Due to the ongoing efforts to minimise the risk of COVID-19, we've taken the decision to postpone all non-emergency home and business visits and we’re unable to offer any new non-emergency appointments. For any postponed appointments, we'll be in touch to arrange a new visit when it's safe to do so.

We're very sorry for any inconvenience this has caused and would like to reassure you that we're doing everything we can to support our customers during this uncertain time.

My business tariff is due for renewal. What can I do?

Log in or register for MyAccount where you can access our guaranteed cheapest business prices direct. You'll just need your account number handy to renew your contract. Or call our sales team on 0333 009 7085(1) they're open Mon - Fri 9 am to 5 pm.

My business is being adversely affected by COVID-19 - how can you help?

We understand these are worrying times for everyone so we've developed a package of measures of our small business customers to help.

We’ve temporarily removed late payment charges so you pay what you can – even if it’s not the full outstanding balance then we’ll bring the balance over to your next bill. You can pay online, on the phone or via bank transfer. Find out more information on the different ways you can pay for your business energy. 

For any of our business customers who are seriously affected by the crisis, we may be able to offer additional help, such as a payment holiday or a payment plan. This will be reviewed on a case-by-case basis, call our Debt team to discuss on 0333 200 5103(1).

We welcome the government's announcement of help for those businesses which are struggling during the current crisis, the promise includes support for businesses, such as grants. Be sure to check what support you may be entitled to. You can find out more about it on the government's coronavirus advice webpage.

The Government, in consultation with industry, has issued new guidance to help businesses in the UK to get back up and running and workplaces operating as safely as possible. The guidance clarifies the types of businesses that can operate and how they can run the business safely during coronavirus pandemic. It sets out practical steps for business focus and ways to be Covid19 secure at work and on-site.

More information on how to make the workplace Covid19 secure can be found on the governments' website.

 

What is MyAccount and what exactly can I do on it?

MyAccount is an online service where you can manage you account 24/7. Once you've logged in you can

  • View bills
  • Pay balances quickly and securely
  • Submit meter reads
  • Change/renew tariff(s)
  • Add another fuel
  • Go paperless
  • Upgrade to Direct Debit
  • Manage all your sites in one place

What happens if I have a gas leak or power failure?

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors, extinguish any naked flames then call the Gas Emergency Services FREE on 0800 111 999.

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, call 105 from your mobile or landline.