Get the most out of your small business energy account
We're here to help. A great way to keep your account in order is to get a smart meter so you're only paying for the energy you use. Plus, take control of your energy usage in MyAccount.
What to do if you're in debt
We understand that your business may face financial difficulties at times. During these periods, we are here to assist you in the best way possible to help you get back on track.
The first and most important thing to do if you’re struggling to pay your bills is to call one of our dedicated energy specialists on 0330 912 9959(1). The sooner you talk to us, the quicker we can help.
Looking for a quick answer?
Check out our frequently asked questions on all things business energy.
How do I submit a meter reading?
Never settle on an estimate! Find the simplest way to submit a meter reading to get an accurate energy bill for your business.
How to understand your invoice
We’ve given our small business invoices a makeover, as part of our transformation of how we look after our customers.
3 quick wins in MyAccount
Access your account anytime, anywhere. View your information, make payments, submit reads and more.
Top tips to keep your energy account in order
Eight top tips to help you manage your small business energy account
1. Only pay for energy you use
With a smart meter, you'll find it easier to keep track of the energy your business uses and what it costs. Plus you'll get automated meter readings. Find out how to get a smart meter.
If you can't get a smart meter you can still get accurate bills by submitting regular meter readings when we prompt you to do so. Take a look at our help page on how to submit a meter reading and please only take a meter reading if it's safe to do so.
2. Save with Direct Debit
Paying in little chunks, rather than one big chunk, is a good way to plan and keep ahead of bills. You can set up a Direct Debit with us and save up to 7%(2) on the cost of your energy. For more information, see here.
Signing up is simple.
Log into MyAccount or download and print our Direct Debit Instruction.
3. Get effortless online account management with MyAccount
Take control of your energy account - anywhere, anytime. With MyAccount you'll be able to:
- Pay, view and download all your invoices
- Submit meter readings
- Easily view your tariff details
4. Take control of your energy usage with Energy Hub
Energy Hub gives you the power to see where and when you're using the most energy in your business. Your personalised dashboard enables you to make small changes to help your business become more sustainable. One of the many benefits of having a smart meter!
Curious about your small business's energy usage? Most customers with a smart or AMR meter can download their consumption data from Energy Hub(3) within MyAccount.
5. Download the EDF app
Manage your energy on the go with our app. Make payments, track your energy usage, send meter readings and much more – all in one place.
6. Switch to a fixed-price tariff
When it comes to fixed-price tariffs, you know exactly what you’ll pay for your entire contract – no changes, no surprises. Even when energy prices go up, your rates stay the same. This makes budgeting and planning far easier.
We're offering a new 4-year fixed tariff that ensures your energy prices remain stable for an extended period, giving you peace of mind.
If you're in your renewal window or on a Standard Variable or Deemed tariff, contact us on 0333 188 6725 (1)
7. Get familiar with your invoices
Your invoice shows you how much energy you’ve used and the cost for your usage in that period. Understanding the different elements that make up your invoices helps you take control of your account. Check out our helpful blog on all you need to know about your invoices.
8. See if you can use less energy
If you can, using less energy is a win win - your bills reduce, and you become more energy efficient. It's easier said than done for a small business. To help we've pulled together a blog on saving energy for small businesses. Feel inspired to check you're being as energy efficient as you can.
We've also created a section on our advice hub which includes energy efficient advice specific to your industry.
Looking for advice and support for your small business?
We have put together the Advice Hub designed specifically for small businesses. It’s full of practical guidance on everything from grants, funding, managing energy contracts and industry specific energy efficiency advice.
Independent energy advice and support
Independent advice and help for businesses in Scotland
Free support to make your business greener
Business Energy Scotland offer free support to help you boost profits and play your part in tackling climate change.
Free advice for Scottish businesses
advice.Scot is Scotland’s largest digital advice hub. They provide impartial advice and information for people who need it - all available for free on their website.