Welcome to EDF
Let’s get you up and running!
Here you’ll find everything you need to make your account setup easy and hassle-free.
Simply complete our welcome form and we’ll do the rest!
We’re really pleased to have you on board!
Fiona Cormack welcomes you to EDF
Welcome Form
You can attach any supporting documents here, including your site list, Direct Debit, VAT Declaration and any direct Metering or Data Service contracts. If you're an energy consultant, we'll also need a Letter of Authority. You can also share any recent meter readings to help us get you set up accurately.
Welcome Pack
Everything explained in one place. Check out our Welcome Pack to discover:
- Everything you need to get set up with EDF
- Simple steps to help you complete your setup smoothly
- Clear, easy‑to‑compare billing options for your business
- How to manage your account online with MyBusiness
- Practical guidance to help you stay in control of your energy accounts
MyBusiness
The easy way to manage your energy accounts online. Request access on your welcome form or call us to add additional users by visiting our Contact Us page
- View your account, contracts, sites and more
- Submit meter readings
- Download your bills in bulk
- Analyse your consumption data
- Create and schedule reports
- Raise and track your queries
Claiming VAT relief
Only supplies used for the following purposes qualify for reduced VAT:
- Domestic
- Charitable non-business
VAT relief isn't applied automatically - even if you previously paid a reduced rate of VAT, you must complete a VAT Declaration.
Need help? Check out our guide for helpful tips and expert guidance before completing your declaration.
Send us your readings
- Upload your readings with your welcome form, or
- Email yoursetup@edfenergy.com
Register for MyBusiness to easily send us your ongoing readings.
Useful forms
Paying by Direct Debit?
It's easier and simpler to pay your bills by Direct Debit.
Complete a DD Instruction and send it to us at yoursetup@edfenergy.com or attach it to your welcome form.
Using your DD to pay for multiple supplies? Remember to tick 'use this instruction for multiple MPANs\MPRNs' on your DD.
Claiming VAT relief?
Need to claim VAT relief? Complete our VAT Declaration form
Questions about VAT? Download our handy VAT For Business Customers guide
Business declaration form
We ask all our customers to complete a business declaration form
It only takes a few moments and will help us provide the right level of support for your business.
Are you a consultant? Submit an LOA
You can send your LOA to us at yoursetup@edfenergy.com or attach it to your welcome form.
Domestic end user
Let us know if you have any domestic energy users at any of your sites.
Complete our online Domestic End User Form
Send us your meter readings
Send your opening readings to our team at yoursetup@edfenergy.com or attach them to your welcome form.
Once you're all set up, simply register for MyBusiness to submit your readings online
Handy guides
Understanding your bill
We've put together this interactive guide to help you understand your EDF bills.
You’ll also find a handy PDF version to download and keep.
How to pay
Whether you're paying by BACS or DD, we have all the information you need.
Visit our billing and payments page and download our handy How To Pay pack.
Consolidated billing
Looking to merge your bills into one single monthly payment? Consolidated billing could be the solution for you.
To find out more, visit our billing and payments page
Got a question? Email us at yoursetup@edfenergy.com
Ebill powered by MyBusiness
Detailed billing data made simple
eBill provides detailed billing data in Excel or MM format, making it easy to analyse charges, track consumption and manage energy costs. Download your eBills whenever it suits you through MyBusiness.
With eBill you can:
- View every charge included in your bill
- Analyse costs across multiple sites
- Access consolidated parent and child account reporting
- Create your own reports and analysis
- Support budgeting and cost management
Find out more about eBill here and contact our team to get eBill added to your account.
Your metering
Did you know we also offer metering and data services?
Get the most from MyBusiness
The easy way to manage your energy account online