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Getting your smart meter installed

Every installation is carried out by one of our qualified installers. 

What to expect on the day of your smart meter installation


We ask you to check that the installer will be able to easily access your meters and you are on site for the appointment. 


Our installer will replace your current meter. It takes about an hour to remove your existing meter and install a smart meter, and your supply will need to be switched off for around 30 minutes

Here's what will happen on the day:

  • Our installers will try to install your new smart meter with as little disruption as possible. 

  • Our installers will wear appropriate PPE throughout your installation.

  • On the day of your appointment, the installer will call you when they’re on their way so you’ll know when to expect them.

  • When our installer arrives at your business, they'll always show you their ID.

  • Before the installation they'll have a look at the area around the meter to make sure it's safe.

  • Your electricity supply will have to be switched off for about 30 minutes.

We follow the Smart Metering Installation Code of Practice (an Ofgem-approved code of practice) to make sure you receive unbeatable service throughout the whole installation process.

Installations to suit your needs

We understand that each organisation is different, and we'll work closely with you to meet your requirements and limit impact, just like we did at the University of Plymouth.

'Installed by EDF following a pattern that suited us and the building users, we successfully installed 16 NHH meters across our portfolio in a couple of weeks. The team behind the installs were really helpful and answered all our questions promptly, ensuring everyone in our business was aware of the process and what was needed.' Jack Roberts, Energy Manager at the University of Plymouth


Interested in having a smart meter installed in your business?

To request a smart meter, please email our team at  or fill out our quick form  and we'll be in touch.

Now you've got your smart meter, it's time to use it!

When it comes to your energy or carbon emission reduction objectives, having your smart data will help you to baseline consumption from the start. This will support you in building the investment case as well as help target investments towards the areas with the biggest bang. 

Ongoing monitoring will show if you’re achieving return on investment and allow you to calculate the energy and carbon you're saving - helping you prove you're reaching your Net Zero targets.