Getting your smart meter installed

Every installation is carried out by one of our qualified installers. 

What to expect on the day of your smart meter installation


We ask you to check that the installer will be able to easily access your meters and you are on site for the appointment. 


Our installer will replace your current meter. It takes about an hour to remove your existing meter and install a smart meter, and your supply will need to be switched off for around 30 minutes

Our installers try to install your new smart meter with as little disruption to you as possible.

Here's what will happen on the day:

  • Our installers will wear appropriate PPE throughout your installation.

  • On the day of your appointment, the installer will call you when they’re on their way so you’ll know when to expect them.

  • When our installer arrives at your business, they'll always show you their ID.

  • Before the installation they'll have a look at the area around the meter to make sure it's safe.

  • Your electricity supply will have to be switched off for about 30 minutes.

We follow the Smart Metering Installation Code of Practice (an Ofgem-approved code of practice) to make sure you receive unbeatable service throughout the whole installation process.

Interested in having a smart meter installed in your business?

If you’d like to register your interest in having a smart meter, please let us know by emailing our team at and we'll get in touch as soon as we start installing in your area and meter type.

Now you've got your smart meter, it's time to use it!

When it comes to your energy or carbon emission reduction objectives, having your smart data will help you to baseline consumption from the start. This will support you in building the investment case as well as help target investments towards the areas with the biggest bang. 

Ongoing monitoring will show if you’re achieving return on investment and allow you to calculate the energy and carbon you're saving - helping you prove you're reaching your Net Zero targets.