We're pleased to say that we're now in a position where our meter operators are starting to return back to the field. What this means is that we're able to start booking smart meter appointments and carrying out installations. There are still some restrictions in place whilst staff are returning back to the field. Non-emergency appointments in Scotland are still on hold until further notice in line with the latest guidance. We apologise for any inconvenience.
We've put new procedures in place for everyone's safety. Our installers will:
- wear gloves and visors during the installation,
- adhere to strict hygiene measures,
- follow social distancing guidelines.
Check how we're staying COVID-19 secure
If you’re interested in having your non-half hourly meters replaced with a smart meter, you’ll find details below on how to register your interest.