Getting your smart meter installed

Every installation is carried out by one of our qualified installers. 

COVID-19 update

We're pleased to say that we're now in a position where our meter operators are starting to return back to the field. What this means is that we're able to start booking smart meter appointments and carrying out installations. There are still some restrictions in place whilst staff are returning back to the field. Non-emergency appointments in Scotland are still on hold until further notice in line with the latest guidance. We apologise for any inconvenience.

We've put new procedures in place for everyone's safety. Our installers will:

  • wear gloves and visors during the installation,
  • adhere to strict hygiene measures,
  • follow social distancing guidelines.

Check how we're staying COVID-19 secure

If you’re interested in having your non-half hourly meters replaced with a smart meter, you’ll find details below on how to register your interest.

 

How long does it take to install a smart meter?

Preparation

We ask you to check that the installer will be able to easily access your meters and you are on siter for the appointment. If the meter is situated indoors, we’ll ask you to ventilate any rooms and open the doors that lie between your meter and your front door at least 30mins before your appointment.

Installation

Our installer will replace your current meter. It takes about an hour to remove your existing meter and install a smart meter, and your supply will need to be switched off for around 30 minutes

Celebration!

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What to expect on the day of your smart meter installation

Our installers try to install your new smart meter with as little disruption to you as possible.

Here's what will happen on the day:

  • Our installers will wear appropriate PPE throughout your installation.

  • Our installers will maintain a social distance of two metres at all times which may mean you'll have to stay in a different room. 

  • On the day of your appointment, the installer will call you when they’re on their way so you’ll know when to expect them.

  • When our installer arrives at your business, they'll always show you their ID.

  • Before the installation they'll have a look at the area around the meter to make sure it's safe.

  • Your electricity supply will have to be switched off for about 30 minutes.

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.

Interested in having a smart meter installed?

If you’d like to register your interest in having a smart meter, please let us know by raising a query via MyBusiness (selecting ‘Registering your interest in Smart’) and we'll get in touch as soon as we start installing in your area and meter type.