Smart meter data and your business

Here's a handy guide to your smart meter business energy data.

What's different about smart meters for your business?

Smart meters for your business, as well as for your home, can record more information than standard electricity meters. In fact, they can capture and store data about your energy use as frequently as every half hour.

Smart meters also allow us, as your energy supplier, to collect this information directly via a remote connection. This means that where we receive meter readings from your smart meter, we’ll no longer need to ask you for regular meter readings.

Key facts about smart meters for your business

Smart meters should be installed in every property in Britain between now and 2024. The government is overseeing the smart meter rollout and has put rules in place to protect the data collected from your meter.

As we would with a traditional meter, we'll hold some of your personal and business details on our systems in order to service your account.

Smart meter data - the choices you can make

If you are classified as a micro business, you can choose how much information you share with us and how regularly we collect remote meter readings from your smart meter. It's worth bearing in mind a few points:

  • The more reads you share with us, the better we can help you understand your usage. We can also recommend tariffs and services that could help you use less energy and save you money.
  • If you don't choose a preference, we’ll collect your data from your smart meter on a half hourly basis. If you are a micro-business we'll also ask you about this when you call to book your installation appointment.
  • If you are classified as a micro-business, you can opt out from half hourly reads. Please let us know your preference when we call you to book your appointment.
  • You can let us know if you change your mind about any of these preferences at any time.


How to view and download your smart consumption data through MyBusiness

In MyBusiness, you can view and download your smart meter consumption data from as recently as 3 days ago. This is different to your energy bills, which have a cut off date and so are a view of a point in time.

In the “Data Analysis” section in the sidebar, you can view and download the data of up to 4 MPANS at once.
Here you can choose to:

  • graphically view consumption as a line chart of a bar chart,

  • modify the granularity,

  • set the date range (up to a year at a time),

  • and choose the meters to review.

If you need to view more MPANS, you can use the dedicated “Data Export” feature (which you can find as an option under “Data Analysis”).
Here, similar filters can be used to export up to 350,000 records (equivalent to Half Hourly interval data of up to 20 MPANS for one year) at one time and download data direct to CSV or Excel.

To choose which sites you’re interested in, select them from the list on the left and use the >> arrows to move them to the list on the right.

Then choose the desired format to download your data.