The Warm Home Discount Scheme gives a one-off payment of £150 to electricity customers who are potentially struggling to pay their energy bills during the cold winter months.
Where do you live?
What is the Warm Home Discount Scheme?
Warm Home Discount is a Government-led scheme which requires electricity suppliers to offer additional support to people who are at risk of being fuel-poor by way of a rebate of £150 to eligible customers.
There are three elements to the WHD rebate scheme:
- Core Group 1
Eligible customers in receipt of Guarantee Pension Credit will be identified by the Department for Work and Pensions (DWP) and should receive their rebate from us automatically - Core Group 2
Eligible customers in England and Wales no longer need to apply and will be identified by the DWP automatically - Scotland Broader Group
Customers in Scotland who are not eligible for Core Group 1 must apply each year
How will I receive my Warm Home Discount Rebate?
If you're eligible, we will provide your £150 payment by the end of March 2024
We aim to provide your rebate by 29 February 2024.
Credit meter
Your Warm Home Discount rebate will be credited directly to your account if you have a credit meter. Once this has been applied, it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.
Prepayment meter
If you're a prepayment customer, you'll receive a voucher in the post and instructions on redeeming it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.
Smart Pay As You Go meter
If you're a smart Pay As You Go customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.
Further help and advice about this year's scheme
If you need any more information about this year's scheme, head over to our Help and Support area.
Extra help and support
Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.
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