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  Energy efficiency homepage
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  Smart meters homepage
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    Get a new in-home display for your smart meter – or fix a problem.
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    How to use your smart meter's in-home display – and fix problems.
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  Electric cars homepage
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    Save with our exclusive GoElectric tariffs for electric car owners.
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For business
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  - Get a quote
    
    Find our cheapest business energy prices online – get a quick quote.
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- Manage your account
  Manage your account homepage
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    Manage your energy account: pay bills, submit readings, and more 24/7.
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    Get accurate bills for your business – give regular readings.
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    Choose your new business energy tariff in just a few clicks.
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    We'll handle your energy when you move premises. Just give us details!
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    Choose from various payment options for your business energy bills.
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  Energy tariffs homepage
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    Compare different types of tariffs to see which one suits your business.
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    View our business tariffs T&Cs here including the key terms.
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    See our frequently asked questions about business energy accounts.
  - Making a complaint
    
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    Find the 24-hour phone numbers for gas and electricity emergencies.
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- Electric vehicles
  Electric vehicles homepage
  - EVs for business
    
    Find out how we can help your business switch to electric vehicles.
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    Find competitive electric car or van leasing deals for businesses.
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    See our scalable charge point solutions to suit your business.
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    Achieve your sustainability targets with a Salary Sacrifice Scheme.
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About Us
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  How we generate electricity homepage
  - Wind power
    
    We're one of the UK's leaders in developing wind projects.
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    We're leading the move to a cleaner, low emission electric future.
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    Find out about our ambitious solar projects across the UK.
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    Learn how we're helping Britain achieve Net Zero through innovation.
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  - All jobs
    
    Choose a rewarding career with EDF, and help us achieve Net Zero.
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    We're building two nuclear reactors to power 6m homes in the UK.
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Account Search

Back to Help Centre

Smart in-home display or device

I'm having trouble with my...

Change

Faulty or damaged in-home display

My in-home display is a...

Change

Chameleon 3

The problem is...

Electricity is missing

No balance or energy use

Energy spend jumps at midnight

Energy use goes up when not using it

It's broken – or has no power

Wrong tariff and rates

Different information to bill

Wrong energy use

None of the above

My in-home display is showing the wrong tariff and rates – how can I fix it?

Please get in touch so we can make sure your in-home display shows the right tariff and rates.