Skip to main content
Menu
AccountMyAccount
  • For home
    • MyAccount
      • Log in
      • Download our app
      • My bills and payments
      • Submit a meter reading
      • Make a payment
      • Move home
    • Get a quote
      • Get a quote
      • Our tariffs
      • Retrieve your quote
      • Tariff T&Cs
      • Tariff Information
    • Moving home
    • Boilers and heating
      • Air source heat pumps
      • Gas boilers
      • Boiler Cover
      • Electric heating
      • Air conditioning
    • Solar panels
      • Smart Export Guarantee
      • Feed-in tariff
    • Energy efficiency
      • Insulation
      • ECO scheme
      • Energy Performance Certificate
      • Heating advice
      • Energywise blog
    • Electric cars
      • Electricity tariffs for cars
      • Home charge points
      • Car leasing
      • Cost vs petrol
      • Charging advice
      • How electric cars work
      • Government grants
      • Road and company car tax
      • Benefits of electric cars
    • Smart meters
      • Buy new smart in home display
      • Smart meter in home display guides
    • Help and support
      • Help centre
      • Contact us
      • Emergency contact
      • Making a complaint
      • Warm Home Discount
      • Priority services
      • Ways to pay your bill
      • Prepayment meter
  • For business
    • Get a quote
      • Get a quote
      • Compare tariffs
      • Developers / new connections
      • Energy brokers
    • Manage your account
      • MyAccount login
      • Submit meter reading
      • Contract renewals
      • Moving or adding a location
      • How to pay your bill
      • Smart meters
    • Energy tariffs
      • Compare tariffs
      • T&Cs / prices
    • Help, advice and support
      • Contact us
      • Frequently asked questions
      • Making a complaint
      • Gas and elec emergencies
    • Electric vehicles
      • Leasing
      • Charging infrastructure
  • Large business
    • Net Zero for business
      • Net Zero energy solutions
      • Solar
      • Carbon offsetting
    • Buying energy
      • Energy sources
      • Fixed price electricity contracts
      • Flex purchasing
      • Renewable
      • Ask for a quote
    • Selling energy
      • PPA
      • Renewable certificates
      • Contract management
      • Get in touch
    • Metering and infrastructure
      • Electric Vehicle chargers
      • New connections and disconnections
      • Metering services
      • Smart and AMR
    • Existing customers
      • MyBusiness
      • Billing and payments
      • Meter readings
      • Energy view
      • Renew your contract
      • Partner Hub
    • Help and support
      • Business FAQ
      • Contact us
      • Making a complaint
      • Glossary
    • Talk Power
      • Talk Power blogs
      • Talk Power webinars
      • Subscribe to Talk Power
  • About Us
    • Who we are
      • How we generate electricity
      • Sustainability
      • Governance
      • Financial reports
    • Careers
      • All jobs
      • Graduates
      • Placements
      • Apprenticeships
      • Diversity and inclusion
    • Helping Britain achieve Net Zero
      • Wind power
      • Nuclear energy
      • Solar power
      • Innovation
    • Hinkley Point C
      • About Hinkley Point C
      • Latest news
      • Local community
      • Jobs and training
      • Education
      • Suppliers
    • Sizewell C
      • Our proposals
      • Local community
      • Environment
      • Jobs and skills
      • Young SZC
      • News and media
    • Media centre
EDF Homepage
  • For home
    • EDF Homepage
    • MyAccount
      • Log in
      • Download our app
      • My bills and payments
      • Submit a meter reading
      • Make a payment
      • Move home
    • Get a quote
      • Get a quote
      • Our tariffs
      • Retrieve your quote
      • Tariff T&Cs
      • Tariff Information
    • Moving home
    • Boilers and heating
      • Air source heat pumps
      • Gas boilers
      • Boiler Cover
      • Electric heating
      • Air conditioning
    • Solar panels
      • Smart Export Guarantee
      • Feed-in tariff
    • Energy efficiency
      • Insulation
      • ECO scheme
      • Energy Performance Certificate
      • Heating advice
      • Energywise blog
    • Electric cars
      • Electricity tariffs for cars
      • Home charge points
      • Car leasing
      • Cost vs petrol
      • Charging advice
      • How electric cars work
      • Government grants
      • Road and company car tax
      • Benefits of electric cars
    • Smart meters
      • Buy new smart in home display
      • Smart meter in home display guides
    • Help and support
      • Help centre
      • Contact us
      • Emergency contact
      • Making a complaint
      • Warm Home Discount
      • Priority services
      • Ways to pay your bill
      • Prepayment meter
  • For business
    • EDF Homepage
    • Get a quote
      • Get a quote
      • Compare tariffs
      • Developers / new connections
      • Energy brokers
    • Manage your account
      • MyAccount login
      • Submit meter reading
      • Contract renewals
      • Moving or adding a location
      • How to pay your bill
      • Smart meters
    • Energy tariffs
      • Compare tariffs
      • T&Cs / prices
    • Help, advice and support
      • Contact us
      • Frequently asked questions
      • Making a complaint
      • Gas and elec emergencies
    • Electric vehicles
      • Leasing
      • Charging infrastructure
  • Large business
    • EDF Homepage
    • Net Zero for business
      • Net Zero energy solutions
      • Solar
      • Carbon offsetting
    • Buying energy
      • Energy sources
      • Fixed price electricity contracts
      • Flex purchasing
      • Renewable
      • Ask for a quote
    • Selling energy
      • PPA
      • Renewable certificates
      • Contract management
      • Get in touch
    • Metering and infrastructure
      • Electric Vehicle chargers
      • New connections and disconnections
      • Metering services
      • Smart and AMR
    • Existing customers
      • MyBusiness
      • Billing and payments
      • Meter readings
      • Energy view
      • Renew your contract
      • Partner Hub
    • Help and support
      • Business FAQ
      • Contact us
      • Making a complaint
      • Glossary
    • Talk Power
      • Talk Power blogs
      • Talk Power webinars
      • Subscribe to Talk Power
  • About Us
    • EDF Homepage
    • Who we are
      • How we generate electricity
      • Sustainability
      • Governance
      • Financial reports
    • Careers
      • All jobs
      • Graduates
      • Placements
      • Apprenticeships
      • Diversity and inclusion
    • Helping Britain achieve Net Zero
      • Wind power
      • Nuclear energy
      • Solar power
      • Innovation
    • Hinkley Point C
      • About Hinkley Point C
      • Latest news
      • Local community
      • Jobs and training
      • Education
      • Suppliers
    • Sizewell C
      • Our proposals
      • Local community
      • Environment
      • Jobs and skills
      • Young SZC
      • News and media
    • Media centre
EDF Homepage AccountMyAccount
Main content

Back to Help Centre

Help to pay and manage your bills

I need help with...

  • Paying my bills
  • Debt
  • Managing my money and bills
  • Energy grants and financial support
  • Manage or pay the bills after bereavement
  • General debt advice

I'd like to know about...

  • Warm Home Discount
  • EBSS £400 energy discount
  • Government Energy Price Guarantee
  • Debt support, or help to manage the bills
  • Get financial aid from the EDF Support Fund
  • Make energy-saving home improvements – for free on the ECO4 scheme
  • Third-party deductions

I live in...

  • England or Wales
  • Scotland

I'd like to know...

  • How it works
  • Fix a problem

I 've had a letter that says I'll get the Warm Home Discount..

  • Yes
  • No

I pay for my energy by...

  • Direct Debit or Cash Cheque
  • Smart PAYG
  • Prepayment
  • Don't know

The problem is...

  • Haven't had my voucher
  • Voucher not worked
  • Lost voucher
  • Can't use prepayment voucher
  • I've changed supplier or moved home
  • Can't find application form

I've lost my Warm Home Discount voucher

Please get in touch and we'll send you out another voucher – but only if you get in touch before 31 March 2023. We can't issue any new vouchers or replacements after this date.

Find out how the Warm Home Discount works

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Leave feedbackLog into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsGive feedbackHelp Centre home
Back to all in
Help to pay and manage your bills

Search the help centre

You are here

HomeHelp and supportHelp to pay and manage your bills
Footer links

For home

  • MyAccount
  • Get a quote
  • Energy efficiency
  • Smart meters
  • Help and support
  • Contact us

  • For business

  • Large business

  • Affiliates

About us

  • Unsubscribe
  • About EDF
  • Work for us
  • Download centre
  • Governance
  • Media centre
  • Financial information
  • Modern Slavery Statement

Emergency contacts

24 hour gas emergency helpline
0800 111 999

Power cut?
Call 105

© EDF Energy 2023 | All rights reserved
Go to the EDF Facebook page. Go to the EDF Twitter page. Go to the EDF Linkedin page. Go to the EDF YouTube channel. Go to the EDF Instagram page.

Download our app

Download on the App Store Get it on Google Play
EDF Homepage
  • Website terms and conditions
  • Privacy notice and policy
  • Accessibility
  • Copyright statement
  • Our fuel mix
  • Site map
  • EDF Group
© EDF Energy 2023 | All rights reserved