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- MyAccount and app
  MyAccount and app homepage
  - Manage energy account
    
    Manage your energy 24/7: view and pay bills, give readings and more.
  - Get the app
    
    Make payments, track your energy use, send readings and more.
  - View bills and payments
    
    View your bills, payments, refunds and credits in MyAccount.
  - Submit a meter reading
    
    Give a reading every time we ask for one to get accurate bills.
  - Make a payment
    Move home
- Get a quote
- Our energy tariffs
  Our energy tariffs homepage
  - Our tariffs
    
    Compare different types of tariffs to see which one suits you.
  - EV tariffs
    
    Save with our exclusive GoElectric tariffs for electric car owners.
  - Tariff terms and conditions
    
    See our terms and conditions when you take out one of our tariffs.
  - Tariff Information
    
    Find your tariff's unit rates, standing charges and end date.
- Move home
- Boilers and heating
  Boilers and heating homepage
  - Heating and boilers
    
    We're helping our customers stay warm with various heating options.
  - Air source heat pumps
    
    What's a heat pump, how does it work and how much does it cost?
  - Gas boilers
    
    Get a new boiler at a competitive price – maybe even tomorrow!
  - Boiler Cover
    
    Avoid costly emergency repairs – with boiler care for all budgets.
  - Electric heating
    Air conditioning
- Solar panels and batteries
  Solar panels and batteries homepage
  - Solar panel systems
    
    Find out more about powering you home with a solar panel system.
  - Get solar panels
    
    Get a solar panel system to generate your own power – and earn money too!
  - Get a solar battery
    
    Add a solar battery to store excess solar energy for later use.
  - Sell your solar energy
    
    Get a Smart Export Guarantee tariff to sell your solar energy.
  - Feed-in tariff
    
    Send readings, access forms and transfer your Feed-in tariff to us.
- Energy efficiency
  Energy efficiency homepage
  - Your energy-efficient home
    
    Find ways to cut your energy bills and create a sustainable home.
  - Insulation
    
    Save with insulation – don't lose heat through your walls and roof.
  - ECO scheme
    
    Are you eligible to get free energy-efficiency home improvements?
  - Heating advice
  - Energywise blog
- Smart meters
  Smart meters homepage
  - Get a smart meter
    
    Find out how a smart meter can help you save energy and money.
  - Buy a new in-home display
    
    Get a new in-home display for your smart meter – or fix a problem.
  - Use your in-home display
    
    How to use your smart meter's in-home display – and fix problems.
- Electric cars
  Electric cars homepage
  - EV tariff
    
    Save with our exclusive GoElectric tariffs for electric car owners.
  - Electric cars
    
    Find out about car leasing, charging points and EV tariffs.
  - Home charging points
    
    Get a fast and reliable 7kW smart home charger from Pod Point.
  - Electric car leasing
    
    Find your ideal electric car lease from our wide range of options available.
  - Cost vs petrol
    Charging advice
    Government grants
    Road and company car tax
- Help and support
  Help and support homepage
  - Help centre
    
    Answers to bills, payments, meter readings, moving, debt and more.
  - Get in touch
    
    Find out how to get in touch by WhatsApp, text, phone and post.
  - Emergency numbers
    
    Find the 24-hour phone numbers for gas and electricity emergencies.
  - Warm Home Discount
    
    Find out how you get a one-off payment under the Warm Home Discount scheme.
  - Priority services
    Ways to pay your bill
    Prepayment meter
    Making a complaint
For business
- Get a quote
  Get a quote homepage
  - Get a quote
    
    Find our cheapest business energy prices online – get a quick quote.
  - Compare business tariffs
    
    Compare tariff types to see which one suits your business.
- Manage your account
  Manage your account homepage
  - MyAccount login
    
    Manage your energy account: pay bills, submit readings, and more 24/7.
  - Submit meter reading
    
    Get accurate bills for your business – give regular readings.
  - Renew your contract
    
    Choose your new business energy tariff in just a few clicks.
  - Move/add premises
    
    We'll handle your energy when you move premises. Just give us details!
  - Ways to pay your bill
    
    Choose from various payment options for your business energy bills.
- Smart meters
- Energy tariffs
  Energy tariffs homepage
  - Our business tariffs
    
    Compare different types of tariffs to see which one suits your business.
  - Business tariff T&Cs
    
    View our business tariffs T&Cs here including the key terms.
- Help, advice and support
  Help, advice and support homepage
  - Contact us
    
    Find out how to get in touch by email or phone.
  - Find your answer
    
    See our frequently asked questions about business energy accounts.
  - Making a complaint
    
    Let us know if you've a problem – we'll do our best to put it right!
  - Emergency numbers
    
    Find the 24-hour phone numbers for gas and electricity emergencies.
  - Small Business Energy Blog
- Electric vehicles
  Electric vehicles homepage
  - EVs for business
    
    Find out how we can help your business switch to electric vehicles.
  - Electric vehicle leasing
    
    Find competitive electric car or van leasing deals for businesses.
  - Electric charging points
    
    See our scalable charge point solutions to suit your business.
  - EV Salary Sacrifice Scheme
    
    Achieve your sustainability targets with a Salary Sacrifice Scheme.
- Air conditioning units
Large business
About Us
- How we generate electricity
  How we generate electricity homepage
  - Wind power
    
    We're one of the UK's leaders in developing wind projects.
  - Nuclear energy
    
    We're leading the move to a cleaner, low emission electric future.
  - Solar power
    
    Find out about our ambitious solar projects across the UK.
  - Innovation
    
    Learn how we're helping Britain achieve Net Zero through innovation.
- Careers
  Careers homepage
  - All jobs
    
    Choose a rewarding career with EDF, and help us achieve Net Zero.
  - Graduate scheme
    
    Join our graduate programmes and help Britain achieve Net Zero.
  - Placements
    
    Spend a year in our business on an industrial placement.
  - Apprenticeships
    
    Opportunities to build a career whilst helping fight climate change.
  - Equity, diversity and inclusion
    Benefits and rewards
- Sustainability
- Hinkley Point C
  Hinkley Point C homepage
  - Hinkley Point C
    
    We're building two nuclear reactors to power 6m homes in the UK.
  - Local community
    
    We aim to create most local benefit, while minimizing disruption.
  - HPC careers
    
    Join us and develop a career that can help Britain achieve Net Zero.
  - Suppliers and contracts
    
    We work with international, national and local firms – join us!
  - Hinkley Point C news
    Skills and education programmes
- Sizewell C
- Media centre
- Financial reports
- Governance

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Back to Help Centre

Help to pay and manage your bills

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Energy grants and financial support

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Warm Home Discount

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England or Wales

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Fix a problem

I've had a letter that says I'll get the Warm Home Discount.

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Prepayment

The problem is...

Haven't had my voucher

Voucher not worked

Can't use prepayment voucher

I've changed supplier or moved home

Can't find application form

I have a Warm Home Discount voucher, but I don't have a prepayment meter anymore

Please get in touch and we'll sort this out for you. We'll add £150 credit to your electricity meter if you've switched to smart pay as you go. Anything else, we'll add the £150 credit to your bill.