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Help to pay and manage your bills

I need help with...

  • Paying my bills
  • Debt
  • Managing my money and bills
  • Energy grants and financial support
  • Manage or pay the bills after bereavement
  • General debt advice

I'd like to know about...

  • Warm Home Discount
  • Energy Price Guarantee
  • Debt support, or help to manage the bills
  • Get financial aid from the EDF Support Fund
  • Make energy-saving home improvements – for free on the ECO4 scheme
  • Third-party deductions

I live in...

  • England or Wales
  • Scotland

I'd like to know...

  • How it works
  • Fix a problem

I've had a letter that says I'll get the Warm Home Discount.

  • Yes
  • No

I pay for my energy by...

  • Direct Debit or Cash Cheque
  • Smart PAYG
  • Prepayment
  • Don't know

The problem is...

  • Discount hasn't been paid
  • Can't use prepayment voucher
  • Credit not on meter
  • I've changed supplier or moved home
  • Can't find application form

I can't use my Warm Home Discount voucher as I've changed from prepay to smart PAYG

Please get in touch so we can add £150 credit to your electricity meter.

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