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Help to pay and manage your bills

How and when is the Warm Home Discount paid if I have a Smart Pay As You Go meter

If you're eligible for the Warm Home Discount and EDF supplied your electricity on the qualifying date of 23 August 2026, we'll apply the £150 rebate directly to your Smart Pay As You Go electricity meter.

Eligible customers should receive their rebate by 31 March 2027.

Once the rebate has been applied, you'll be able to view the credit on your meter and in your online account.

Can I have the rebate applied to my gas meter instead?

If you're a dual fuel Smart Pay As You Go customer with EDF and would prefer the rebate to be applied to your gas meter, you can transfer credit from your electricity meter to your gas meter yourself using the EDF app. 

Has your £150 credit gone missing?

We'll let you know when we've attempted to add the rebate to your PAYG meter. If your credit doesn't reach your meter soon after that, we'll send you a text with your unique transaction reference number (UTRN). You can use this to add your credit manually.

How do I add credit manually with my UTRN