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Help to pay and manage your bills

How and when is the Warm Home Discount paid (I have a smart PAYG meter)?

You'll get your £150 rebate from the company who was supplying your electricity on 13 August 2023.

If we supplied your electricity on that date, we'll add £150 credit to your smart PAYG meter some time between October 2023 and March 2024.

If you want your rebate added to your gas meter, please call 0333 009 7020(1) before we add it to your electricity meter.

 

Has your £150 credit gone missing?

We'll let you know when we're about to give you your rebate. If your credit doesn't reach your meter soon after that, we'll send you a text with your unique transaction reference number (UTRN). You can use this to add your credit manually.

How do I add credit manually with my UTRN