Warm Home Discount Scheme

Our Warm Home Discount – Support Plus scheme is now closed as we've reached our maximum number of applications this year.

If your application has been successful we aim to provide your rebate by 28 February 2022.

What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme (WHD) is a government-led scheme offering a one-off payment of £140 (inclusive of VAT) towards energy costs. 

The scheme was introduced by the Government in April 2011 to help customers most in need. Find out more information about the Warm Home Discount Scheme. We expect to have more information on what next year's scheme will look like in the Summer of 2022, you can check back here for more info then.

When is the Warm Home Discount rebate provided? If you are successful we aim to provide payments for the 2021/22 scheme year by end of February 2022.

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Who automatically gets the Warm Home Discount?

If you're in receipt of the Guarantee Credit element of Pension Credit, then you should automatically receive the Warm Home Discount each year. The Department of Work and Pensions (DWP) will write to you to let you know if you're eligible.

Questions about this year's Warm Home Discount Scheme

How will I know if my application has been received?

If you successfully applied for the Warm Home Discount we'll either write to you or message you via MyAccount. The communication will explain the next steps of the application process.

How will I receive my Warm Home Discount rebate if my application is successful?

Credit meter

If you have a credit meter your Warm Home Discount rebate will be credited directly to your account. Once this has been applied it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.

Prepayment meter

If you're a prepayment customer you'll receive a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.

Smart Pay As You Go meter

If you're a smart Pay As You Go customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.

What happens if my supply changes during the application process?

If your electricity supplier changes before you get your rebate, you'll need to reapply with your new supplier. Please note that not all energy companies take part in the scheme and they might have different criteria and deadlines to ours.

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Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

Tips to help you reduce your energy

During winter we naturally use more energy. All of this has an impact on our bills and the size of our carbon footprint. So, how can you be more low-carbon and energy-efficient at home without spending a penny?

Read our advice on how to reduce your energy use in every room of your home. 

How to get through this winter

Winter has arrived, so learn how to prepare your home for extreme weather conditions such as:

  • Floods
  • Storms
  • Snow 

Most importantly, make sure you stay safe through the chilly months ahead and read our tips.