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Call us free on 0800 068 8251† for help with your heating costs

If you’re worried about paying a heating bill or would like advice about staying warmer, please contact the Priority Services Team for free on 0800 068 8251†.

As well as giving information about any discounted or free home insulation that someone may be entitled to, they’ll also make sure you’re on the right tariff.

They also have information about Trust Funds which can help with household debt.


Unclaimed Benefits
Many people are missing out on unclaimed benefits. Call The Pension Service free on 0800 99 1234† if you know someone who may be eligible.

Across the UK, there are also initiatives – including grants for central heating systems – that may be available to people who are struggling to stay warm in their home.


Doreen Williams, 68
‘I never had to worry about the heating bill until my husband passed away. The Priority Service Team showed me how to read the meter and explained my bill. They even helped me set my heater properly.’

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Priority Services
Team

0800 068 8251


†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.