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The Priority Service Register

We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you may want to add your details to our Priority Services Register - a list of customers who need extra care, including:

  • Customers who are blind or visually impaired
  • Customers who are deaf or have hearing difficulties
  • Elderly customers
  • Customers with a disability
  • Customers who are chronically sick
  • Customers with other specific needs, such as speech difficulties


Even if your needs are relatively simple or straightforward, we can still help. For example, did you know that you can set a password for EDF Energy employees to use before you let them into your home?

Find out more about our Priority Services Register in our Priority Services booklet* – available in standard or large print, Braille and Audio format.


*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.

 

 

 

We offer a wide range of services for customers with special requirements, including:

  • Customers who are blind or visually impaired
  • Customers who are deaf or have hearing difficulties
  • Elderly customers
  • Customers with a disability
  • Customers who are chronically sick
  • Customers with other specific needs, such as speech difficulties


Services for visually impaired customers
If you give us permission, we can send your EDF Energy bills to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign the relevant section of our Priority Service Registration form. And remember, you’ll still be responsible for making sure your bills are paid.

Easier access to your prepayment meter
If you have difficulty accessing your meter we'll move it to a better position if it is safe and practical to do so. This service may be free of charge. 

Let us know if your circumstances change

So we can ensure we're always giving you the best service for your needs, let us know about any changes in your health or financial circumstances. Pleases also tell us if you have problems reading your meter or using your prepayment meter.


*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.

 

 

We want to make sure all our customers get the best possible service – including those who need a little extra help. 

If you or somebody in your household has special requirements and are of pensionable age, disabled, chronically sick, blind, partially sighted, deaf or hearing impaired, make sure you let us know.

Join our Priority Services Register

To join our Priority Services Register call us free on 0800 269 450†.

Alternatively, you can download the Priority Service application form*.


*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.

†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.

 

 

 

 

 

 

 

 

 

 

 

 

 

Related links

External links


EDF Energy is not responsible for the content of external websites.

 

 

 

Need More Help?


Please have your account number ready before calling us. You’ll find this on any letter or bill that we’ve sent you. It starts with ‘67’

†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.