We’re always looking for ways to help our customers – including those who need extra special care.
Our Priority Services Register
We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you may want to add your details to our Priority Services Register - a list of customers who need extra care, including:
- Customers who are blind or visually impaired
- Customers who are deaf or have hearing difficulties
- Elderly customers
- Customers with a disability
- Customers who are chronically sick
- Customers with other specific needs, such as speech difficulties
Even if your needs are relatively simple or straightforward, we can still help. For example, did you know that you can set a password for EDF Energy employees to use before you let them into your home?
Find out more about our Priority Services Register in our Priority Services booklet* – available in standard or large print, Braille and Audio format.
*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.
Whether you have trouble reading your bill or rely on our energy to run essential medical equipment at home, our Priority Services are designed to make your life easier and give you peace of mind.
We offer a wide range of services for customers with special requirements, including:
- Customers who are blind or visually impaired
- Customers who are deaf or have hearing difficulties
- Elderly customers
- Customers with a disability
- Customers who are chronically sick
- Customers with other specific needs, such as speech difficulties
Services for visually impaired customers
If you give us permission, we can send your EDF Energy bills to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign the relevant section of our Priority Service Registration form. And remember, you’ll still be responsible for making sure your bills are paid.
Easier access to your prepayment meter
If you have difficulty accessing your meter we'll move it to a better position if it is safe and practical to do so. This service may be free of charge.
Let us know if your circumstances change
So we can ensure we're always giving you the best service for your needs, let us know about any changes in your health or financial circumstances. Pleases also tell us if you have problems reading your meter or using your prepayment meter.
*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.
We want to make sure all our customers get the best possible service – including those who need a little extra help.
If you or somebody in your household has special requirements and are of pensionable age, disabled, chronically sick, blind, partially sighted, deaf or hearing impaired, make sure you let us know.
Join our Priority Services Register
To join our Priority Services Register call us free on 0800 269 450†.
Alternatively, you can download the Priority Service application form*.
*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.
We know just how important it is for our elderly and vulnerable customers to stay warm at home when the weather gets bad. Follow our simple advice to stay well and warm through the colder months.
Don’t put your health at risk
A drop in your body temperature can be bad for your health. If you stay cold for too long, your body’s resistance can drop, increasing the risk of colds, flu, chest infections and in severe cases, hypothermia.
Hypothermia can be hard to detect. Watch out for slurred speech, drowsiness and cold skin. If in doubt, have a warm drink (non alcoholic), turn up your heating gradually and put on another layer of clothes. If you’re at all concerned about hypothermia call your doctor.
Find out more about Hypothermia and how to resist it.
Keep warm and stay well
The best way to combat winter health risks is to stay warm. Ideally, room temperature in your home should be around 21C (70F). If you’re not sure what temperature your home is, we’ll give you a free room thermometer. Just call our Priority Services team free on 0800 269 450†.
We can also advise you on ways to stay warm, save energy and save money. Call our Energy Efficiency team free on 0800 096 9966†.
Avoid carbon monoxide poisoning
When fuels like coal and gas don’t burn properly they produce carbon monoxide, an invisible, highly toxic gas that can poison and eventually kill people without them even knowing it.
To reduce the risk of carbon monoxide poisoning make sure appliances like gas heaters, cookers, boilers and chimneys are serviced regularly. You can also purchase carbon monoxide alarms to fit around your home.
Find out more about spotting the symptoms and avoiding the risks of carbon monoxide poisoning.
If you’re concerned about carbon monoxide or think you have a gas leak call the National Grid Gas Emergency Service immediately on 0800 111 999.
More information on ways to improve gas safety in your home and what to do in an emergency can be found in our Gas Safety information booklet* - available in standard or large print, Braille and Audio format.
Keep your prepayment meter topped up
If you have a prepayment meter make sure your card or key is charged up with enough money to see you through any unexpected cold snaps that might stop you getting to a PayPoint.
To find your local PayPoint outlets, visit our PayPoint Location Finder
*If you are unable to view our PDF booklet / form then please go to adobe.com and download Adobe Acrobat Reader. It's free of charge and will only take a few minutes to install.