Skip to main content
Menu

PPMID Credit TSG: Step 1 – Connectivity

Check ToughPad connectivity at meter position. If you are connected, you should see the Keepalive screen on ToughPad, like so.

 

Having problems? See our Troubleshooting Guide below.


Troubleshooting

If there’s no connection, you’ll see ‘This page can’t be displayed’ on ToughPad, like this.

 

Installer actions to rectify this:

  • Attempt to refresh the Keepalive screen on ToughPad. If successful, proceed to step 2.
  • If this doesn’t work, attempt to get signal within reasonable distance of the property. If successful, proceed to step 2.
  • If you still can’t get connected, contact TSS for next steps.