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Gas Revenue Collection L&G TSG: Step 7 – Check status then start physical install

There are a few indicators you need to see before you can finish the physical install and finish the job:

  • Press 'Check Status' until you see the ‘1.1.1’ service request in the status box on the Toughpad and then you can exchange the old meter with the new meter, remember - SMETS2 Pay as you go meters cannot be installed at height or in areas that the customer does not have 24 hour access to and ensure a site suitability and customer vulnerability observation has been completed.
  • Once you have finished the physical install, press ‘Check Status’ until you have seen the 4.1.1 or 4.1.2 service request has been completed.
  • You must wait until you have seen 4.1.1 or 4.1.2 is successful before you press B on the gas meter, this aborts the commissioning mode so that you can carry out the Meter Index Purge.
  • Do not continue until you have seen the 4.1.1 or 4.1.2 service request has completed.
  • The exisiting legacy prepay meter must be cleared down before being removed.


Once you have seen the below Service Request, you can exchange the old meter with the new meter:

  • 1.1.1

Once you have seen the below Service Request has completed, you press button B on the Gas meter if you need the meter index to purge:

  • 4.1.1 or 4.1.2

Troubleshooting

Failure message received


Installer actions to rectify this:

  • Install a Legacy Prepay meter
  • If a Legacy Prepay meter cannot be installed, install a commissioned SMETS2 Credit electricity meter

One final check:

For Smart to Smart Exchange jobs only, proceed to step 8.

Otherwise you can skip this step.