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Help to pay and manage your bills

What happens if I don't pay after leaving EDF?

We understand that debt can be stressful. Please don't struggle with it alone. We can support you and help you find a more manageable way to pay, taking into consideration your individual circumstances. Have a look at the help you can get from us and other independent charities and organisations.

Get help with debt

What happens if I don’t pay?

We never want to take further action against our customers, or former customers. But this can happen if there’s an outstanding balance on your account and no repayment plan in place.

The steps we take when you don't pay will depend on your circumstances and could affect your credit rating. Here's what might happen:

  • Share your overdue account status and final balance with a Credit Reference Agency 
  • Pass your details to a debt collection agency
  • Put a Default on your credit report with a Credit Reference Agency
  • Take legal action to obtain a County Court Judgement against you

We may charge you to cover the costs for any debt recovery action we take.

Will my credit score be impacted? 

Some of the actions we take could affect your credit report and future mortgage, mobile phone and credit card applications.

We may report your overdue account status and final balance to a Credit Reference Agency each month it remains unpaid.

If your final balance remains unpaid, we may register a Default on your credit file with a Credit Reference Agency.

 A Default will stay on your credit file for six years from the date it is registered. Before this happens, you will receive a Default Notice informing you of our intent to take this step.

We want to avoid taking these measures. If you have an outstanding balance, please get in touch today to see how we can help. 

Get in touch 

Details of the data we collect and share and who we share it with are available in our Customer Privacy Notice.