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I've had a letter that says I'll get the Warm Home Discount.

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Why have I not had my Warm Home Discount letter from the government yet (I live in England or Wales)?

If you're eligible for the Warm Home Discount, HM Government will write to you between October and December 2026.

The letter will confirm whether you're eligible and whether you need to take any action. The letter comes directly from HM Government and EDF does not receive a copy.

If you believe you're eligible but haven't received a letter by January 2027, you can check your eligibility using the government's Warm Home Discount page.

If you believe you qualify or need help with the result, contact the Warm Home Discount Helpline before it closes on 26 February 2027.