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Help to pay and manage your bills

I've had a letter that says I'll get the Warm Home Discount.

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I don't see my Warm Home Discount credit on my smart PAYG meter yet

If we've confirmed that your Warm Home Discount rebate has been applied but you can't see the credit on your Smart Pay As You Go meter, we'll provide a Unique Transaction Reference Number (UTRN).

You can use the UTRN to add the £150 credit to your meter manually.

You may receive the UTRN by text message, or you can find it in your online account or app under Top-up history in MyAccount or the EDF app.

How to use your UTRN