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How and when is the Warm Home Discount paid if I have a traditional prepayment meter?

If you're eligible for the Warm Home Discount and EDF supplied your electricity on the qualifying date of 23 August 2026, you'll receive a £150 rebate voucher between October 2026 and March 2027.

The voucher may be sent by post or email. If your voucher is sent by post, it will arrive in a Post Office envelope and will include instructions explaining how to redeem it.

Redeeming your voucher

You can redeem your voucher at a Post Office branch before it expires. Find your local Post Office

When redeeming your voucher, you can ask the Post Office to:

  • add the rebate to your electricity key or card;
  • add the rebate to your gas card; or
  • split the rebate between your electricity and gas meters.

Please follow the instructions provided with your voucher and take any identification requested by the Post Office.

Important

  • Vouchers expire three months after the issue date shown on the voucher.
  • If you lose your voucher or it expires before you redeem it, please contact us as soon as possible.
  • The Warm Home Discount rebate is provided by the electricity supplier that supplied your electricity on the qualifying date, even if you've changed supplier since then.