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ChangeSmart Meter or In-Home Device
Only read your meter if it is safe to do so. If your meter is located at a height or in a difficult-to-access position, please get in touch so we can help you. You can contact us via email at hello@edfeenergy.com or Speak to one of our energy specialists by calling 03330 069 950.(1)
You can get a free in-home display, as long as your smart meter is connected to the network.
So if you know your meter sends us readings, please get in touch to order an in-home display.
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Meter and meter readings
Our Customer Service team is available Monday to Thursday, 8am–6pm, and Friday, 8am–4pm. Outside these hours, our IVR self-serve options and emergency support team are here to help if you've lost supply due to a meter fault. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.