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Meter and meter readings

I'm having trouble with a...

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Faulty or damaged meter

I have a traditional prepayment meter (not smart)....

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The problem is...

I can smell gas

My meter is damaged

I have a noisy meter – is this normal?

The clock on my Economy 7 meter is wrong – how do I get it fixed?

My meter's box is broken – or I've lost the key. What do I do?

My meter reading doesn't change - what do I do if my meter isn't recording my energy use?

I don't think my meter readings are right – what can I do to check?

Faulty or damaged in-home display (smart)

My meter is damaged

Gas meter

A damaged gas meter can be dangerous – If you have a damaged electricity meter, contact us.⁽²⁾

Please do not touch your meter if it looks damaged.

Electricity meter

If you have a damaged electricity meter, contact us.

Please do not touch your meter if it looks damaged.

Find out what to do in a gas or electricity emergency