Small Businesses - Join us in celebrating National Customer Service week!

National Customer Service Week is a celebration of the people and teams who go above and beyond to support customers every day. It’s an opportunity to recognise the importance of great service and the impact this has on small businesses.

As a small business owner, you’ll know how important strong customer relationships are. Small businesses are at the heart of local communities - driving innovation, creating jobs and helping the economy thrive. That’s why exceptional customer service matters so much. It’s not just about resolving issues when they arise, it’s about building trust and providing the support businesses need to achieve their goals.

As a small business energy supplier, EDF Small Business believes that great customer service should go beyond things running smoothly - it’s about empowering businesses to succeed and supporting them to do what they do best. 

Why customer service matters now more than ever

Running a small business means juggling multiple responsibilities, often all at once. With so much to manage, business owners don't have time for unnecessary admin. That's why having an energy supplier that keeps things simple can make a real difference. When energy is hassle-free, small business owners can spend less time dealing with their utilities and more time focusing on growing their business.

Putting Small Businesses first in everything we do

At EDF Small Business, everything starts with understanding what matters most to our customers. From the products and services we offer to the communications we send, customer needs help shape the decisions we make across the business. We work with trusted partners, such as Enterprise Nation, to offer additional support and solutions that help businesses succeed. Alongside our fabulous partnerships, we provide additional resources through our Advice Hub, where business owners can find practical guidance, industry-specific advice and information on topics such as government grants and funding opportunities. By making it easier for customers to access the support and information they need, we're helping small businesses spend less time searching for answers and more time focusing on growth.

What great service looks like

Ultimately, it’s about making life easier for small businesses. Whether it's resolving a query quickly, supporting customers through important milestones such as moving premises or renewing their contract or helping them manage energy costs more effectively, great service is about delivering a reliable experience. It also means giving customers the flexibility to get in touch in the way that suits them best, so accessing support is always simple and convenient.

The people behind the service

Great customer service starts with great people. Every day, our dedicated energy specialists go the extra mile to support small businesses, providing expert guidance and practical solutions when they're needed most. To celebrate National Customer Service Week, we're shining a spotlight on the people behind the service and sharing their stories. 

Real customer outcomes

Great customer service is measured by the difference it makes to customers. From positive reviews and customer satisfaction scores to real stories from small businesses we've supported, we're proud of the impact our teams have every day.

Whether it’s helping customers navigate challenging situations or resolving queries quickly, these experiences highlight the value of putting customers first. Hear for yourself what fellow small businesses have to say!

Great customer service is a journey, not a destination

At EDF Small Business, we're always looking for ways to make the customer experience even better. By investing in our people, tools and technology, and by continuing to listen to customer feedback, we're constantly evolving to meet the changing needs of small businesses. As we celebrate National Customer Service Week, we'd like to thank our customers for trusting us with their energy needs and recognise the resilience, hard work and contribution of small businesses across the UK. We're proud to support businesses at every stage of their journey and remain committed to delivering the service, guidance and support they need to thrive.