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EDF appointed by Ofgem to supply customers of Utility Point

By EDF | Posted September 17, 2021

EDF has stepped in to help customers left without a supplier after Utility Point ceased trading on 14 September 2021.

EDF will take on approximately 220,000 Utility Point domestic customers. EDF has agreed to protect any money a customer may be owed and existing customers’ credit on their accounts will be transferred across to their new account with EDF.

Customers will be matched to standard variable prices to provide a guaranteed rate through winter and protection against the extreme volatility of wholesale prices, with a price which is our cheapest available and among the lowest in the market.

Customers’ energy supply will continue as normal as they switch over to EDF and they will be contacted directly to let them know what the next steps are. For further information, customers can visit edfenergy.com/upfaqs.

EDF is Britain’s biggest generator of zero carbon electricity1, meeting around one-fifth of the country’s demand, supplying around 5 million residential electricity and gas customer accounts.

Commenting on the decision, Managing Director for EDF’s Customers business Philippe Commaret, said: “We are pleased to be able to step in to support the customers of Utility Point, who will have been concerned to hear that their existing supplier has unfortunately ceased trading, we’re working closely with the supplier to ensure a smooth transition for all customers. With EDF, they will be getting a reliable supplier who provides excellent service and a guaranteed, fair rate through winter. Customers do not need to do anything at the moment – supply will continue as normal and we’ll be in touch to explain any new arrangements.”

-ENDS-

1. UK Fuel Mix disclosure information, published by the Government (DESNZ) recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation: www.edfenergy.com/zero-carbon

For further information please contact media@edfenergy.com or 01452 652233.

About EDF 

EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission electric future and tackling climate change.

We are Britain’s biggest generator of zero carbon electricity – from our eight nuclear power stations and more than thirty wind farms – meeting around one-fifth of the country’s demand.

In addition to being one of the largest suppliers to British homes and businesses, we’re a leading supplier of innovative energy solutions that are helping our customers become more energy efficient and independent.

We continue to invest in the UK’s low carbon energy infrastructure, constructing the first new nuclear power station in a generation at Hinkley Point C, leading the development of plans for Sizewell C in Suffolk, and construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage. 

EDF is part of EDF Group, the world’s biggest electricity generator. In the UK we employ around 11,000 people. 

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