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Why have I not had my Warm Home Discount letter from the government yet (I live in England or Wales)?

The government will automatically send a letter to everyone who may be eligible for the discount.

The letter will arrive between October and December 2023.

There will be a helpline to call if you don't get a letter by the beginning of 15 December. You'll be able to find this number on the government's Warm Home Discount page at that point.

Who is eligible for the Warm Home Discount?

How the Warm Home Discount works