I'd like to know about...
I'd like to know about...
ChangeTariffs
Back to Help Centre
Tariffs and changing tariff
I'd like information about the tariff I'm on now...
I'd like information about the tariff I'm on now...
ChangeYes
I'd like to know about...
I'd like to know about...
ChangeMy tariff prices
Where do I find my tariff details?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Select 'Tariff details' from the menu; then click 'Tariff information label'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
My account number starts with 'A'
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Scroll down on the homepage of your MyAccount; then click 'Tariff details'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
I don't know my account number
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Select 'Tariff details' from the menu; then click 'Tariff information label'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
Back to all in
Tariffs and changing tariff