Tariffs and changing tariff
I'd like to know about...
I'd like information about the tariff I'm on now...
I'd like to know about...
I'd like to know about...
Where do I find my tariff details?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Select 'Tariff details' from the menu; then click 'Tariff information label'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
My account number starts with 'A'
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Scroll down on the homepage of your MyAccount; then click 'Tariff details'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
You can find your tariff's name and other important details – like exit fees, end date, unit rates and standing charges – in several places:
MyAccount
Select 'Tariff details' from the menu; then click 'Tariff information label'.
Your contract
When you chose an Energy Plan with us, you'll have received a copy of your contract with details of your tariff. This will have arrived in the post unless you signed up for paperless communications. In which case, you can find a PDF of your contract in MyAccount.
Notes
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Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas or 4,200 kWh for E7 annually. Find out more about how Ofgem works out the typical use for the energy price cap.