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New top-up key/card for your prepayment meter – after moving into a new home

When do I get my new key/card?

You should get your new key or card within five days of signing up to your new energy plan, if you're already in your new home.

Did you sign up to your new energy plan ahead of your move? Your new key or card should be at your new home – or about to arrive – when you move in.

How do I use it?

Put your new key into your electricity meter for one minute to activate it. It's then ready to take it to your nearest Payzone, PayPoint or Post Office outlet to top up with credit.

Put your new card into your gas meter for one minute to activate it. It's then ready to take it to your nearest Payzone, PayPoint or Post Office outlet to top up with credit.

Use up credit on any old key/card first!
Did the people who lived in the property before you leave a top-up key behind? If there's any credit on it, use this before you put your new key into the meter.