New top-up key/card for your prepayment meter – after moving into a new home
When do I get my new key/card?
You should get your new key or card within five days of signing up to your new energy plan, if you're already in your new home.
Did you sign up to your new energy plan ahead of your move? Your new key or card should be at your new home – or about to arrive – when you move in.
How do I use it?
Did the people who lived in the property before you leave a top-up key behind? If there's any credit on it, use this before you put your new key into the meter.