My Warm Home Discount hasn't been paid (I live in Scotland; and I pay by Direct Debit or when I get a bill)

If you're eligible for the Warm Home Discount through the Core Group or you've successfully applied for the Scotland Broader Group, you should receive your £150 rebate by 31 March 2027.

For customers who pay by Direct Debit or on receipt of a bill, the rebate will be applied directly to your electricity account.

Once the rebate has been applied, it will appear on your account and future bills as a Warm Home Discount credit.

If you haven't received your rebate by 31 March 2027, please contact us.