My Warm Home Discount hasn't been paid (I live in England or Wales; and I pay by Direct Debit or when I get a bill)

If you're eligible for the Warm Home Discount, you should receive your £150 rebate by 31 March 2027.

If you've received a letter confirming that you're eligible and no further action is required, we'll apply the rebate to your electricity account automatically.

I haven't received a letter

If you believe you're eligible but haven't received a letter by January 2027, you should check your eligibility using the government's Warm Home Discount eligibility checker.

If you believe you qualify or need help with the result, contact the Warm Home Discount Helpline before it closes on 26 February 2027.

I've received a letter but haven't received my rebate

If your letter confirms that you're eligible and you've completed any action requested, but you haven't received your rebate by 31 March 2027, please contact us.