Meter and meter readings
I'm having trouble with a...
I have a traditional prepayment meter (not smart)....
The problem is...
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I can smell gas
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My meter is damaged
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I have a noisy meter – is this normal?
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Cracked glass
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The clock on my Economy 7 meter is wrong – how do I get it fixed?
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My meter's box is broken – or I've lost the key. What do I do?
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My meter reading doesn't change - what do I do if my meter isn't recording my energy use?
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I don't think my meter readings are right – what can I do to check?
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Faulty or damaged in-home display (smart)
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Something else
My meter is damaged
Gas meter
A damaged gas meter can be dangerous – please report it as soon as possible by calling the National Grid gas emergency line on 0800 111 999(1)
Please do not touch your meter if it looks damaged.
Electricity meter
If you have a damaged electricity meter, dial 105 on your mobile or landline to get through to your local network distributor's emergency line. Calls are free of charge.
Please do not touch your meter if it looks damaged.
Notes
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Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary. Lines are open Mon-Fri 8am to 6pm and Saturday 8am to 2pm