I've set up Direct Debit, but you haven't taken any payments

If you haven't had any payments taken and it's been more than 30 days since you set up your Direct Debit, please get in touch as soon as you can.

Speedy action will help you avoid building up a big bill (as you always pay for the energy you've used in the end).

Are you just switching to EDF?
It's worth checking that we've actually started supplying your energy – we won't take any payments from your bank until then.
Track your switch in MyAccount


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