How long does it take to switch within cool off?

Your switch should take place within five working days and you'll start paying us for any energy as soon as your switch is complete.

You still get a 14-day cooling off period – and can change your mind if you want to cancel your switch to us. But remember that if we've already started supplying you with your energy, you'll need to pay us for any gas or electricity you've used in this time.

If you're taking both electricity and gas from us, your supplies may start on different dates, but we'll let you know either way.

How can I track my switch?