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How can I track my switch?

Thanks for choosing EDF – it's great to have you with us.

You can keep up to date at all stages of your switch online or in the app. There's no need to call us – set up MyAccount to get started.

We'll also send you information at key points in your switch – either in the post or we'll email you a link to view it online.

When you first switch over to EDF you'll receive:

  • A letter or email confirming your new tariff details, payment method and key dates for your diary (your cooling off period, when you should submit your first meter readings, and your expected switch date)
  • Information on all the benefits, prices and terms and conditions of your new tariff
  • Your contract

You'll receive the information by email if you've chosen to go paperless, or have signed up to an online-only tariff. If that's the case, then you'll need to set up MyAccount to view your welcome pack.

Set up MyAccount

 Download on the App StoreGet it on Google Play