How does the Warm Home Discount scheme work in England and Wales?

The Warm Home Discount is a £150 rebate that helps with the cost of energy during the winter. In England and Wales, it's for people on a low-income with high energy costs.

In the past, people on the Guarantee Credit element of Pension Credit would get their rebate automatically; everyone else had to apply to their electricity supplier.

That's now changed.

Everyone who qualifies for the Warm Home Discount in England and Wales now gets a letter from the government automatically. No one has to apply.

If you're eligible for this year's scheme (2022/23), your letter should arrive between October 2022 and early January 2023. It will either say you're getting the rebate automatically; or it will ask you to phone a dedicated helpline to give a few more details.

Who gets the discount in England and Wales?

How does the discount work in Scotland?

Didn't get a Warm Home Discount letter?

If you've not had a letter by early January 2023, you can quickly check if you qualify for the rebate. You can then phone the the government's Warm Home Discount Helpline to find out what's happened.

The helpline is open from mid-November to the end of March. You can find the number during these dates at the government's Warm Home Discount webpages.


Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home