Help to pay and manage your bills
I need help with...
I'd like to know about...
I live in...
I'd like to know...
I'd like to know
I have a...
How do I pay for my energy?
Your MyAccount homepage will tell you how you pay for your energy. It'll be one of these options:
Budget Direct Debit (Monthly): Pay your bills automatically – payments come straight out your bank every month; you spread your payments evenly over the year
Direct Debit Whole Amount: Pay your bills automatically – payments come straight out your bank every month or every three months; you pay for the exact amount of energy you use each month
Card, cash or cheque: Get a bill every month or every three months – and make a payment within 14 days
Smart Pay As You Go: Pay for your energy up front via our app, online, phone or in store; choose when and how much to add to your smart meter each time
Prepayment (not smart): Pay for your energy up front in store; choose when and how much to add to your traditional prepayment meter each time