Smart Pay As You Go
I'd like to know about...
Topping up
Adding credit manually when a top-up fails
How to add credit if your PAYG top up has failed
Have you tried to top up your smart Pay As You Go meter, but don't see your credit on your meter? No problem, you can add the missing credit manually.
You just need your Unique Transaction Reference Number (UTRN), which looks like this: e.g. 1234-5678-9098-7654-3210.
Where do I find my UTRN?
You'll get your UTRN: