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Get your Energy Hub questions answered
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
Get your Energy Hub questions answered in our Energy Hub help centre. We've got it covered: everything from how we work out your energy breakdown, to why you see estimated readings, and how it all relates to your bills and payments.
My account number starts with 'A'
Sorry, Energy Hub isn't available just yet
We're changing our systems here at EDF to make things better for you. But please bear with us, as it'll take a few months to get everything up and running.
If you have a smart meter, we'll let you know when Energy Hub becomes available again.
Please log in to find answers for your type of account in our help centre for account numbers that start with 'A'.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
Get your Energy Hub questions answered in our Energy Hub help centre. We've got it covered: everything from how we work out your energy breakdown, to why you see estimated readings, and how it all relates to your bills and payments.