I'd like to know about managing my energy in...
I'd like to know about managing my energy in...
ChangeMyAccount
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MyAccount and app
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I'd like to know about...
ChangeMy Energy Hub
I'd like to know about...
Get your Energy Hub questions answered
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
Get your Energy Hub questions answered in our Energy Hub help centre. We've got it covered: everything from how we work out your energy breakdown, to why you see estimated readings, and how it all relates to your bills and payments.
My account number starts with 'A'
Your smart meter lets us give you lots of useful information that can help you cut your energy use – and costs.
You can get all this information in your Energy Hub in MyAccount or the app. Half a million customers are already using the Hub to save money on their bills.(1)
Your Energy Hub can show you your energy use (kWH) and costs (£s), and how these change over time.
I don't know my account number
Get your Energy Hub questions answered in our Energy Hub help centre. We've got it covered: everything from how we work out your energy breakdown, to why you see estimated readings, and how it all relates to your bills and payments.
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MyAccount and app