Back to Help CentreSmart in-home display or device I'm having trouble with my... Faulty or damaged in-home display HeatSmart® or Netatmo smart thermostat My in-home display is a... Chameleon 3 Geo Trio Other e.g. Accessible Geo Trio The problem is... Gas is missing Electricity is missing No balance or energy use Energy spend jumps at midnight Energy use goes up when not using it It's broken – or has no power Stuck balance Wrong time Wrong tariff and rates Different information to bill Wrong energy use None of the above The energy spend on my smart display jumps around midnight – why? Your daily standing charges for electricity and gas are added onto your spend around midnight.This will either be the standing charge for the previous day or the day ahead, depending on your meter type. Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Smart in-home display or device Search the help centre Search (optional)
The problem is... Gas is missing Electricity is missing No balance or energy use Energy spend jumps at midnight Energy use goes up when not using it It's broken – or has no power Stuck balance Wrong time Wrong tariff and rates Different information to bill Wrong energy use None of the above
The energy spend on my smart display jumps around midnight – why? Your daily standing charges for electricity and gas are added onto your spend around midnight.This will either be the standing charge for the previous day or the day ahead, depending on your meter type. Did that solve your problem? SolvedI still need help
