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Account Search

Back to Help Centre

Smart in-home display or device

I'm having trouble with my...

Change

Faulty or damaged in-home display

My in-home display is a...

Change

Chameleon 3

The problem is...

Electricity is missing

No balance or energy use

Energy spend jumps at midnight

Energy use goes up when not using it

It's broken – or has no power

Wrong tariff and rates

Different information to bill

Wrong energy use

None of the above

The energy spend on my smart display jumps around midnight – why?

Your daily standing charges for electricity and gas are added onto your spend around midnight.

This will either be the standing charge for the previous day or the day ahead, depending on your meter type.