Back to Help CentreSmart in-home display or device I'm having trouble with my... Faulty or damaged in-home display HeatSmart® or Netatmo smart thermostat My in-home display is a... Chameleon 3 Geo Trio Other e.g. Accessible Geo Trio The problem is... Gas is missing Electricity is missing No balance or energy use Energy spend jumps at midnight Energy use goes up when not using it It's broken – or has no power Stuck balance Wrong time Wrong tariff and rates Different information to bill Wrong energy use None of the above The balance on my display is stuck – what can I do to fix it? An in-home display's balance can get stuck at £1.66 or £9,999 from time to time. Please get in touch, and we'll see if we can get it working again. Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Smart in-home display or device Search the help centre Search (optional)
The problem is... Gas is missing Electricity is missing No balance or energy use Energy spend jumps at midnight Energy use goes up when not using it It's broken – or has no power Stuck balance Wrong time Wrong tariff and rates Different information to bill Wrong energy use None of the above
The balance on my display is stuck – what can I do to fix it? An in-home display's balance can get stuck at £1.66 or £9,999 from time to time. Please get in touch, and we'll see if we can get it working again. Did that solve your problem? SolvedI still need help
